We are making communication between home and early childhood education easier. Electronic communication is moving to the Edlevo e-service.
Transferring to Edlevo gradually
We encourage all parents and guardians to start using Edlevo.
We will communicate when new features are being rolled out.
In Edlevo you can
- Update your contact information
- Apply for a place in the playground club activities
- Report your income for the client fees
- Browse your service-related decisions* and fee decisions
Once you have updated your contact information, they become available for the education staff.
*Service-related decisions are, for example, the child’s special and intensive care decisions and playground club activity decisions. You can also browse any previous decisions from 2013 onwards.
In the future, you can do this in Edlevo:
- Apply for a place in early childhood and pre-primary education
We will communicate when new features are being rolled out.
The Edlevo notifications are sent from noreply.vakapalvelu(at)hel.fi
If you encounter any problems with Edlevo, please contact Palvelukeskus Helsinki’s e-services support team by phone, tel. +358 9 310 27196.
Edlevo user instructions
Downloading the app and signing in to the browser version
Sign in to the e-service via the Edlevo mobile app or on your browser at www.hel.fi/vakapalvelu. You can download the app from Google Play(Link leads to external service) or the App Store.(Link leads to external service) Sign in to the service securely by using suomi.fi e-Identification.
By signing in to the e-service, you give consent for the e-service and for the electronic announcement of decisions. Alternatively, you can use paper-based services. To open PDF files on a mobile device, you will need a PDF reader application.
Main page
The main menu (three horizontal lines) can be found in the top right corner of the main page. You can access the e-service through the main menu.
The Edlevo e-service is available in English, Finnish and Swedish. The mobile app automatically uses your device’s operating language. The browser version allows you to change the language after signing in. First click on the main menu and then click on the ‘asetukset’ (settings) button to change the language.
There is a breadcrumb trail in the upper left corner of the screen. You can use the breadcrumbs to choose the page to which you wish to return to. To return to the previous view, click the return arrow under the breadcrumb trail in the upper left corner.
Control
Click the ‘Ohje’ (help) button to find instructions for the application's various functions.
To sign out of the app, click sign out. If you sign out, the session ends immediately. The next time you use the app, you will need to sign in again with your personal online banking credentials. If you do not sign out, the session will remain active for 28 days.