Edlevo e-service

Sign in to the e-service via the Edlevo mobile app or on your browser at www.hel.fi/vakapalvelu. You can download the app from Google Play(Link leads to external service)or the App Store.(Link leads to external service)Sign in to the service securely by using suomi.fi e-Identification.

By signing in to the e-service, you give consent for the e-service and for the electronic announcement of decisions. Alternatively, you can use paper-based services. To open PDF files on a mobile device, you will need a PDF reader application.

The main menu (three horizontal lines) can be found in the top right corner of the main page. You can access the e-service through the main menu.

The Edlevo e-service is available in English, Finnish and Swedish. The mobile app automatically uses your device’s operating language. The browser version allows you to change the language after signing in. First click on the main menu and then click on the ‘asetukset’ (settings) button to change the language. 

There is a breadcrumb trail in the upper left corner of the screen. You can use the breadcrumbs to choose the page to which you wish to return to. To return to the previous view, click the return arrow under the breadcrumb trail in the upper left corner.

Click the ‘Ohje’ (help) button to find instructions for the application's various functions. 

To sign out of the app, click sign out. If you sign out, the session ends immediately. The next time you use the app, you will need to sign in again with your personal online banking credentials. If you do not sign out, the session will remain active for 28 days.