Temporary queues in the customer service of Helsinki Transport Service

The Helsinki Transport Service deployed a new transport service system on April 1, 2024. This has caused temporary queues in customer service. We apologise for the inconvenience.
Photo: Jussi Hellsten

If you need transport soon and cannot reach our customer service center by phone within 15 minutes of queuing, or if you have already ordered transport that is late by more than 15 minutes, you can order a vehicle from Taksi Helsinki or Menevä, or take a vehicle provided by these operators at a taxi stop.

In connection with the order, please tell about your customer relationship with the Helsinki Transport Service and make sure before your trip that you can use your Helsinki Transport Service payment card. Notify its customer service of your order as soon as possible after the order has been fulfilled, along with the taxi number. You can pay for the transport with your transport service payment card, provided that you checked that the vehicle accepts the payment card when placing your order.

The Helsinki Transport Service is intended for disabled and elderly Helsinki residents as a substitute for public transport.  You can utilise the transport service for taking care of errands or work or study commutes if you have a transport service decision.

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