Incorrect customer invoices regarding co-payments for August will be fixed in their entirety

Helsinki Transport Service’s invoices regarding co-payments for trips completed in August contain errors as value added tax has been added to the co-payment. The error concerns approximately 3,900 transport service customers. The error will be fixed manually in its entirety.
Kuljettaja laittaa turvavyötä asiakkaalle invataksissa.
Photo: Jussi Hellsten

Customers who have received an incorrect invoice will be sent a credit note and a new, corrected invoice. The correction will cause the invoices for August to be delayed.

The error was caused by incorrect data in the invoicing system regarding the product’s taxability. It was noticed the same day the invoices were sent to the customers, after which measures were taken immediately to correct the issue.