– 2025 was a successful year for us. Client encounters, housing and treatment days, and the use of e-services increased across many of our services. Our budget was balanced, and we managed to curb expenditure growth. We want to continue to meet the service needs of Helsinki residents in the best way possible, even though our funding will be cut unduly in the coming years,” says Executive Director Juha Jolkkonen.
Millions of client encounters in social services, health care and rescue services during 2025, including the following:
- 3,598,484 home care visits
- 1,593,608 housing days in long-term, 24-hour care for older people
- 1,679,689 appointments with health station nurses
- 1,179,453 appointments with health station doctors
- 841,530 housing days in mental health services' housing services
- 366,794 visits to maternity and child health clinics
- 319,505 housing days in 24-hour service housing for people with disabilities
- 7,905 emergency responses by the Rescue Department and 50,750 emergency medical service assignments.
We also encountered Helsinki residents through the many other services we provide.
The use of e-services increased: the Maisa client portal recorded 28.6 million client contacts during the year.
Faster access to care
Our clients can now get in touch with health stations more quickly. In December 2025, we returned calls to clients who requested a callback within an average of 45 minutes and responded to Maisa messages within an average of 1.1 days.
The cancelled appointment queue employed in oral health care allowed for faster access to treatment. If a patient cancels their appointment, the appointment will be offered by SMS to other patients whose appointments are scheduled for later. For clients who joined the cancelled appointment queue, the wait time for treatment was reduced by an average of 23 days.
New services to help people quit drugs
We responded swiftly to the worsening drug situation and experimented with new measures to help people stop using drugs. The most significant change was speeding up access to detoxification treatment: those requiring detoxification will now have access to institutional care the next weekday, at the latest.
Institutional substance abuse services are piloting the reward treatment method, which has already proved effective: clients are challenged to think about whether they would be happier without using substances.
Mobile testing and treatment of hepatitis C started in September. The service point works out of a van and also offers hepatitis B tests, HIV tests, pregnancy tests and liver ultrasound scans. Our aim is to bring all users of intravenous drugs to the service.
Other reforms
In our mental health services for people under 23, we offer short-term interventions in schools, educational institutions, Mieppi mental health services and family centres.
Home services for families with children became free of charge. This change strengthened early support services for families with children.
The loved ones of clients receiving remote care are able to make video calls to the client's remote care device. It is up to the client to decide who can make calls through the family subscription service.
We opened the Children’s House for Disability Services and the Kontula rescue station.
Residents and staff are more satisfied than before
We are pleased that our clients are more satisfied with our services than before. This is evidenced by the fact that our Net Promoter Score rose again from the previous year and now stands at 69. Staff satisfaction was also high and has increased. 84 per cent of our professionals would recommend us as an employer and 93 per cent consider their work relevant.