A small number of the division’s employees did not get their language proficiency bonuses and apprenticeship instructor compensations. These will be included in the next payroll runs. Due to reasons related to the processing of holidays in the system, about 40 people were overpaid. Also, the personnel financial services’ deductions of several thousand people were shown in the accounts with a delay. The garnished amounts of some 300 employees were too small due to an erroneous protected portion.
The number of employees receiving two separate payslips before payday, one for the previous year’s earnings and the other for the current year, was higher than expected. The extra payslip caused a large number of customer service contacts and inquiries.
Missing bonuses will be included in the following payroll runs on 20 and 31 January and, if necessary, in an extra run. Completely unpaid salaries are usually paid within two working days of the issue being reported.
Many contacts were made to the payroll customer service between 12 and 13 January. Some calls remained unanswered, and telephone service waiting times were long at times. You can also contact payroll customer service via the customer service form or email.
On the whole, and considering the number of employees, it can be said that the Social Services, Health Care and Rescue Services Division’s payroll went well.