Feedback from pupils and their guardians is essential because the city develops the school activities based on it. This year, the basic education customer survey’s target group consist of the 1st, 5th and 8th graders of the City’s Finnish- and Swedish-language comprehensive schools and their guardians.
It is important that as many as possible respond to this survey and provide feedback on our service. The survey provides an excellent opportunity to make a difference and participate in the continuous development of education in Helsinki. The themes of this year's survey are studying and support for studying, co-operation between the home and school, the student’s well-being, the learning environment, afternoon activities ja overall satisfaction.
Schools will send the guardians a Wilma message with a link to the survey. Guardians with more than one child in these grades are kindly asked to complete the survey for each child separately. Guardians can take the survey in Finnish, Swedish, English, Russian, Estonian or Arabic. Pupils will answer the survey in class in Finnish or Swedish. The survey takes about 10 minutes to complete on a computer, smartphone or tablet. All answers will be processed confidentially, and the answers of an individual pupil or guardian cannot be identified.
The customer survey will be conducted by the City of Helsinki Education Division. Feedback and enquiries related to the survey can be sent to kasko.asiakaskokemuskysely@hel.fi(Link opens default mail program)