Going forward, health station clients who submit a callback request will be called back one time. If the client cannot be reached with the call, they will be sent a text message urging them to contact the health station again. Previously, health stations have made two or even three contact attempts if the client could not be reached with the first call.
“Going forward, we will be able to take care of calls more quickly, as our professionals will not have to make repeated attempts to reach clients. Our objective is for clients to be able to contact the service they need faster, and for our overall availability to improve,” comments Medical Director of Health Stations Timo Lukkarinen.
“We want to expedite the process of contacting health stations. We are also required to do so by the change in the Health Care Act,” Lukkarinen continues.
From 27 November onwards, health stations’ callback service will be available from Monday to Thursday at 8.00–16.00 and on Fridays and public holiday eves at 8.00–15.00.
“I believe that this system overhaul will enable us to use our resources more efficiently and appropriately, benefiting our clients,” concludes Timo Lukkarinen.
Health stations can be contacted online as well
Health station clients can contact health services conveniently online as well. Sotebotti Hester (hel.fi/healthstations) is a chatbot that can answer a wide range of questions related to health and health services. Hester is available around the clock and will direct clients to appropriate services if needed.
In the Sotebotti Hester chat (hel.fi/healthstations), professionals will serve clients longer than before, starting early in the morning. Health stations will pilot extending the chat service hours until the end of the year, making their professionals available on weekdays at 7.45–14.
Clients can also contact a professional if needed by completing the Omaolo symptom assessment at omaolo.fi. In non-urgent matters, clients can access health station services via the Maisa portal (maisa.fi).
We kindly ask that clients only contact us through one channel. This will reduce congestions and enable us to serve our clients faster.