City of Helsinki Register Office

Helsinki City Register Office receives documents addressed to the city and provides information on the processing of administrative matters.
Helsinki city hall seen from the front view.
Photo: Sakari Röyskö

The City of Helsinki has a single shared Register Office for the entire city. The Register Office receives documents addressed to the city and provides information on the processing phases of pending administrative matters and decisions throughout the process.

Contact information

Pohjoisesplanadi 11–13, 00170 Helsinki Show accessibility information View location on service map

Valid for the time being:
- Mon-Fri 9.00-15.00 - Sat-Sun - Closed May Day: May 1, 2024 - Closed Ascension Day: May 9, 2024 - Closed

English, Finnish, Swedish
P.O. Box 10, 00099 City of Helsinki


Pohjoisesplanadi 11–13, 00170 Helsinki
Location on map - Open larger map(Link leads to external service)

The route to the main entrance

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is smooth and sufficiently wide and illuminated.

The main entrance

  • The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
  • The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
  • The entrance has thresholds over 2 cm high.
  • The foyer is cramped.

In the facility

  • The customer service point is located on floor 1.
  • Please ask a staff member to use the lift, as it cannot be used without a key.
  • For moving around, there is a lift, which can hold a wheelchair; the door opens with an access control key. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
  • The doors in the customer service point are hard to perceive.
  • The waiting room of the customer service point has no queue number system. The waiting room has chairs.