Contact information

Applying – Contact the Service Guidance

If you have any questions on how to apply to early childhood education or pre-primary education, please email or call us. Please have your child's social security number or the case number on the Asti online service application ready when you call us.

Service guidance for early childhood education and pre-primary education provides guidance in application-related matters. Send email to varepalveluohjaus@hel.fi  or call +345 9 310 80488. The telephone service is open Mon–Fri at 9:00–15:00.

If you have any questions about Asti, user guidance is available by calling 09 310 88 800. The telephone service is open Mon–Fri at 8:00–18:00.

Service guidance's telephone service will be closed on Mon 6 February, Mon 20 March, Mon 27 March, Thu 13 April, Thu 25 May and Thu 15 June.

On the closed days you can contact the Education Division's general advisory service by telephone on +358 9310 44986, or email the service counsellors at varepalveluohjaus@hel.fi .

Service Guidance’s email and telephone and email services congested

There is a considerable delay in our response times. We kindly ask you to contact us only once per enquiry.

If you wish to email your enquiry, please use one of the following as the email subject:

Application for early childhood education/pre-primary education
Attachment to an urgent application
Question regarding the early childhood education application process
Question regarding a decision
Cancellation of the early childhood education place
Problem with using the Asti service
Other matter

Please also indicate which daycare centre your matter concerns. You can also include the case number of your child’s early childhood education decision to speed up processing.

If you have questions about the practicalities of starting early childhood education, please contact the daycare centre assigned to your child.

We apologise for the delay caused by congestion.

If you have questions regarding early childhood education in different languages, get in touch with Eduguidance, our advisory service for English-language and bilingual services by email at eduguidance@hel.fi .

General enquiries – Contact our Advisory Services

If you need general advice on the services of daycare centres, family daycare or playgrounds, please call us.

The Education Division’s advisory services team provides general guidance about the division’s services. Call 09 310 44986 , send email at koulutusneuvonta@hel.fi or visit Töysänkatu 2 D.

Telephone service is open Mon–Fri at 9.00–12.00 noon and 13.00–15.00. You can also come visit us at the Education Division offices at Töysänkatu 2D on Tuesdays and Thursdays. If you would like to meet us at any other time, please call and book an appointment.

You can also submit feedback, suggestions or ask questions using the Education Division feedback form.

Fees or invoicing – Contact the Daycare Fee Unit

If you have any questions about early childhood education fees, please email or call the Daycare Fee Unit of early childhood education.

The Daycare Fee Unit of early childhood education can help you by email at varhaiskasvatus.maksut@hel.fi or by phone on +358 09 310 8600 (switch board). The telephone service is open Mon–Fri at 9.00–11.00.

The invoicing of early childhood education client fees may be delayed due to index adjustments. Messages are answered in the order they are received. Please do not re-submit the same message.

If you have any questions about invoicing, payments, due date postponements or collection, please email or call the Financial Management Services. The Financial Management Services can be contacted by email at talpa.asiakaspalvelu@hel.fi or by phone on +358 09 3102 5300.

English or bilingual services – Contact our advisory service for English-language services

If you have any questions about English or bilingual education or early childhood education in different languages, please send us an email, or book an online appointment.  

Get in touch by email at eduguidance@hel.fi . You can also book an online appointment.

You can have service in Finnish and English.

Daycare centres, playgrounds and family houses' contact information

The contact information for daycare centres, playgrounds and family houses available on the locations’ own pages. Find the contact details via the links below:

Early childhood education district managers

Helsinki is divided into early childhood education districts. The early childhood education district manager is responsible for the early childhood education services in the area, which include daycare centres, family daycare, pre-primary education and club activities.

The district manager is responsible for the finances and service network of the early childhood education district and acts as the superior of the daycare centre directors, head instructors of playgrounds and family daycare supervisors.

Contact the Service guidance in matters related to applying to early childhood education and receiving a place in early childhood education.

District managers:

Southern Early Childhood Education District: Kampinmalmi, Lauttasaari, Taka-Töölö, Ullanlinna, Vironniemi
District Manager: Heini Valppu-Virenius, tel. 09 310 44655

Central Early Childhood Education District: Kallio, Alppiharju, Vallila, Pasila, Vanhakaupunki
District Manager: Sirpa Juuri, tel. 310 43226, 050 336 1829

Western Early Childhood Education District: Reijola, Munkkiniemi, Haaga, Kaarela, Pitäjänmäki, Kannelmäki, Maununneva, Hakuninmaa, Kuninkaantammi, Malminkartano
District Manager: Keijo Räikkönen, tel. 09 310 69628, 050 341 1292

Northern Early Childhood Education District: Maunula, Länsi-Pakila, Tuomarinkylä, Oulunkylä, Itä-Pakila, Paloheinä, Torpparinmäki, Veräjänmäki
District Manager: Raila Tiainen-Ala-Maunus, tel. 09 310 41222, 050 516 7720

Southeastern Early Childhood Education District: Kulosaari, Herttoniemi, Laajasalo
District Manager: Tiina Ahonen, tel. 09 310 56407, 050 345 1447

Eastern Early Childhood Education District 1: Vartiokylä, Vuosaari, Östersundom
District Manager: Antti Lehto-Raevuori, tel. 09 310 62842, 050 301 1969

Eastern Early Childhood Education District 2: Myllypuro, Mellunkylä
District Manager: Irma Sihvonen, tel. 09 310 62508, 050 362 3692

Northeastern Early Childhood Education District 1: Latokartano, Malmi, Pukinmäki
District Manager: Eeva Tiihonen, tel. 09 310 58499, 050 336 5725

Northeastern Early Childhood Education District 2: Jakomäki, Puistola, Suutarila
District Manager: Paavali Pipatti, tel. 09 310 22969, 050 369 6689

Private early childhood education
District Manager: Riikka Reunanen, tel. 09 310 32641, 040 827 6926

Swedish early childhood education
District manager: Jenni Tirronen, tel. 09 310 73014, 050 362 4285

Psychologists and social workers in Finnish-language pre-primary education pupil welfare

Eastern and South-eastern major districts

Social worker Hanna-Mari Sipiläinen, tel. 09 310 65993, hannamari.sipilainen@hel.fi

Psychologist Nea Riikonen, tel. 09 310 22656, nea.riikonen@hel.fi

Social worker Matias Grönmark (trial for two-year pre-primary education), tel.09 310 31677, matias.gronmark@hel.fi

Social worker Ona Needelman, tel. 09 310 25901, ona.needelman@hel.fi

North-eastern major district

Social worker Maiju Kuokka, tel. 09 310 22657, maiju.kuokka@hel.fi

Social worker Katja Lehto (trial for two-year pre-primary education, West-North and North-eastern major districts), tel. 09 310 22658, katja.lehto2@hel.fi

Social worker Annamari Njie, tel. 09 310 60023, annamari.njie@hel.fi

Western and Northern major districts

Social worker Kaisa Nyyssönen, tel. 09 310 32570, kaisa.nyyssonen@hel.fi

Psychologist Karri Villanen, tel.09 310 22659, karri.villanen@hel.fi