Helsinki-info provides general information and advice on all Helsinki City services and immigration related matters.
Our service is free of charge, confidential and based on years of experiences. We advise in several languages.
Face- to- face service point:
International House Helsinki (IHH),
Address: Lintulahdenkuja 2, 2nd floor, Helsinki
Our service point in International House Helsinki (IHH) is open Monday - Thursday 9-16, and Friday 10-16.
You can also call or chat with us.
- Tel. 09 310 11111 (Mon-Thu 9-16 & Fri 10-15)
- chat: neuvonta.hel.fi
Contact information
Valid for the time being:
– Mon-Thu 9.00-16.00
– Fri 10.00-16.00
Exceptional opening hours:
Wed 23.4. Helsinki-info will open at 10 a.m.
Fri 25.4. Helsinki-info is closed.
Wed 30.4. Helsinki-info will close at 3 p.m.
Location
The route to the main entrance
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide and illuminated.
The main entrance
- The entrance stands out clearly and is illuminated.
- The doors connected to the entrance are hard to perceive. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
In the facility
- The customer service point is located on floor 2.
- For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The customer service point has directions to the different facilities.
- The doors in the customer service point stand out clearly.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has a toilet marked as accessible on the same floor. The toilet door cannot be easily opened and closed.