Feedback on Job Market Finland and the E-services
Please provide feedback on the Job Market Finland website or the E-services section of Job Market Finland via the Job Market Finland support and feedback form.
Give feedback on the Job Market Finland(Link leads to external service)
Manage your matter
Manage your matter by submitting a contact request in E-services at Job Market Finland. Feedback submitted through feedback channels is not linked to your customer details.
Submit a contact request in E-services at Job Market Finland.(Link leads to external service)
Data protection and information management
If your enquiry relates to the processing of your personal data, data protection or a request for information, please visit the Data protection and information management page.
Appeals and complaints
Kela and unemployment insurance funds make decisions on benefits for jobseekers based on a labour policy statement issued by the employment services. If you are dissatisfied with the decision, you may appeal against it in accordance with the appeal instructions accompanying the decision.
Detailed instructions on how to appeal are included with the decision. If the decision states that no appeal may be lodged, the decision cannot be appealed.
You can file an administrative complaint if you suspect that Helsinki Employment Services, an office holder or another body carrying out a public function has acted unlawfully or failed to fulfil its duties or obligations. You can also lodge a complaint if you suspect that fundamental and human rights have not been properly upheld in the course of the activity.
You can lodge an administrative complaint with the Parliamentary Ombudsman, Chancellor of Justice of the Government or the City of Helsinki Register Office.
The activities and organisation of employment services are supervised by the Finnish Supervisory Agency. You may lodge a complaint with the Finnish Supervisory Agency if your case concerns the statutory duties of an office holder or the duties of the employment services or the KEHA Centre as laid down in the Unemployment Security Act.
Please note that a complaint cannot alter or overturn a decision that has already been made.
The authority handling the complaint will assess whether there are grounds for taking action in the matter. A complaint may lead to action being taken, but it may also be concluded that there are no grounds for taking any measures. No appeal may be lodged against a decision issued in a complaint case.