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Heka rental apartments

Heka rental apartments are affordable, of high quality and in demand, and you can find thme in almost every district. You can apply for an apartment by filling in an application, but you cannot select and apply for a specific apartment. We provide Heka's rental apartments based on applicants' need for housing, urgency and search criteria, not based on queueing.

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You can apply for a Heka rental apartment by filling in the application form. Familiarise yourself with the application instructions, selection criteria and residential areas before applying.

You cannot select and apply for a specific apartment. When apartments become available, we will offer you an apartment that meets your needs in terms of location and features. Only new buildings, some recently renovated units and some special apartments (such as artist's apartments) can be applied for on a per apartment basis.

We choose the tenant on the basis of housing needs, wealth and income.

Applying for a Heka rental apartment

Apply for a Heka rental apartment by filling in a housing application. Please note that you have to confirm your application through authentication with online banking credentials or Mobile ID before your application will be included in the tenant selection process.

You can also apply for an apartment with a co-applicant. In this case, the co-applicant must also confirm the application through authentication with online banking credentials or Mobile ID. The system classifies the application based on the urgency of the need for housing.

If you do not have online banking credentials or Mobile ID, you can visit the rental apartment search customer service at Työpajankatu 8 and prove your identity using and official personal identity document (passport or personal ID card).

Fees

There are no application or brokerage charges, and the recipient of an apartment is not charged any rent security deposit or other deposit.

Validity period

The application is valid for three months after its submission or most recent changes.

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More detailed instructions for applying for a Heka rental apartment

To get started, go over the Heka rental housing selection criteria and frequently asked questions on this page. We also recommend learning more about the apartments and residential areas in advance.

All tenant selections are made based on the information given in the applications: apartments are not allocated based on queuing. We only offer housing based on the search criteria you have selected in your application (e.g., rent, area or balcony). 

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Fill in an application for a Heka rental apartment. Enter the your application a personal e-mail that nobody else uses. After submitting your application, you will receive an e-mail confirming receipt of the application. Keep in mind that you and your co-applicant (if any) will still need to confirm the application before it will be included in the tenant selection process.

Please note that you and any co-applicant can only have one application for Hekas rental apartment valid at a time. Children included in an application may be included in more than one housing application at a time. If you amend your application or submit a new one, it will replace your previous application. You can still apply for other types of rental housing at the same time.

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After submitting your application, you will receive an e-mail confirming receipt of the application. Please note that after submitting the application, you must confirm the application through authentication with online banking credentials or Mobile ID on the Confirming the application page. If you do not confirm your application right after the submission, you will receive a notification to your e-mail.

If the application has a co-applicant, the co-applicant must also confirm the application through authentication. The co-applicant will receive a link in their e-mail, which will allow them to check the application details for their part and confirm the application. You can check via the Rental apartment search service whether all your co-applicants aged over 18 have done the authentication and confirmed the application.

Once application to has been confirmed, it will be included in the tenant selection process. You can check the urgency rating of your application via the Rental apartment search service. The application is valid for three months.

If you or any co-applicant are unable to confirm your identity through electronic authentication, you can visit the Rental apartment search customer service at Työpajankatu 8 and prove your identity using an official personal identity document (passport or personal ID card). You will need a personal e-mail address for registration and to be able to prove your identity at the customer service.

After proving your identity, you can review your application by registering for and logging into the rental apartment search service. In the service, you can review and amend your application as well as confirm apartment applications. You only need to prove your identity in person once, and you can use the same credentials to apply for all types of apartments.

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If your situation or your preferences change, you can edit your application in the Rental apartment search service. Please note that only you or any co-applicant can edit the details of your application – our housing advisers cannot do so. Keep in mind that you and any co-applicant will still need to confirm the amended application.

Instructions for editing your application:

  1. Log into the Rental apartment search service.
  2. Select the apartment application that you wish to modify.
  3. Select ‘Edit application’ (Siirry muokkaamaan hakemusta) at the end of the application summary.
  4. Review the application details and make the necessary changes.
  5. Check your details on the summary page and submit the application.
  6. For the application to be included in the tenant selection process, you need to confirm it through electronic authentication or by logging into the service again. Your co-applicant must also confirm the application.

Whenever you amend your application, its period of validity will be extended by three months. If you add more apartments to your application, for example in connection with a new-build housing search, the application will be updated and will be valid for another three months from the date of updating the application.

You can also withdraw your application in the same service. In this case, your application will cease to be valid immediately. If your Heka rental housing application expires, you must submit a new application. The length of time that the application has been in the system has no significance in regard to receiving apartment offers.

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If we offer you an apartment, you will receive a preliminary apartment offer by e-mail as well as an SMS notification. The offer includes instructions for submitting attachments.

After submitting the attachments, you will receive a confirmed apartment offer and the contact details of your local housing office by e-mail. Please schedule a showing of the apartment and signing of the lease agreement with the lessor as soon as possible. You will have three weekdays to familiarise yourself with the apartment and decide whether you will accept it. 

 

In connection with a possible apartment offer, we will check, among other things, the following attachments:

  • pre-completed tax return for the most recent tax year
  • payroll statement or other certificate of monthly income regarding taxable income
  • certificate of student status
  • account of the value of assets
  • account of the applicant household debts
  • residence permit for at least 12 months/certificate of registration
  • certificate of pregnancy

In case of a divorce/separation, we will check, among other things, the following attachments:

  • certificate of the pending divorce process
  • agreement on the guardianship and housing of the children (children under the age of 15)
  • prenuptial agreement, property settlement agreement or your own account of assets acquired during the marriage

If you are applying for changing apartments from one Heka rental apartment to another, you must book an apartment inspection of your current apartment, after which you will receive an apartment inspection statement from Heka. You will receive instructions on booking an apartment inspection in connection with a possible apartment offer.

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Frequently asked questions

Apartments

Every year, we allocate between 3,000 and 3,500 apartments, and there are continuously about 15,000 active applications in our system. Unfortunately, there are not enough apartments for all applicants due to high demand. We aim to offer apartments to the applicants with the greatest need for an apartment.

Receiving an apartment may take time, so we ask you to please be patient. Contacting our advisers repeatedly will not speed up your access to housing. It is impossible to estimate the waiting time because it depends on the number of apartments becoming available, on the type of apartment, the location and the applicant’s preferences.

You can read the apartment brokerage statistics for 2020 (pdf in Finnish) and the monthly tenant selection statistics (pdf in Finnish).

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Areas with the most housing vacancies in 2019–2021:

  1. Jätkäsaari 720 vacancies (1,182 apartments in the area)
  2. Länsi-Herttoniemi 503 vacancies (2,007 apartments in the area)
  3. Maunula 463 vacancies (2,293 apartments in the area)
  4. Kontula 382 vacancies (1,991 apartments in the area)
  5. Jakomäki 359 vacancies (1,880 apartments in the area)
  6. Laajasalo 354 vacancies (1,284 apartments in the area)

Areas with the least housing vacancies in 2019–2021:

  1. Talinranta 0 vacancies (182 apartments in the area)
  2. Lauttasaari 5 vacancies (43 apartments in the area)
  3. Taka-Töölö 5 vacancies (42 apartments in the area)
  4. Heikinlaakso 7 vacancies (46 apartments in the area)
  5. Hakuninmaa 7 vacancies (77 apartments in the area)
  6. Itä-Pakila 8 vacancies (51 apartments in the area)

See how many apartments became vacant in each area in 2019–2021 (pdf in Finnish).

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Single-person households can be offered 1–2 room apartments, 2–3 room apartments for two people, 2–4 room apartments for three people, 3–5 room apartments for four people and 4–6 room apartments for five people. Unborn children are included in the size of the household.

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Tenant selection

Tenants are selected based on their need for housing and the search criteria they indicate in the application, not based on queueing. The tenant selection principles are based on the law. The selection criteria include need for housing, wealth and income. Priority is given to the homeless and other applicants of limited means and low income who have the most urgent need for housing. We also take diverse tenant structure in the tenement building and the social balance of the residential area into account when selecting tenants.

Find out more about the selection criteria.

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It is impossible to estimate the wait for an apartment because it depends on the number of apartments becoming available, on the type of apartment, the location and the applicant’s preferences. Apartment allocation is not based on queuing; we choose the tenants based on their need for housing and the search criteria they specified in the application.

Please note that when making tenant selections, we are not able to take into account the applicants’ previous lease agreements or other commitments. For this reason, you may have to pay rent for two apartments for some time. 

The length of time that the application has been in the system has no significance in regard to receiving apartment offers. Due to the large number of applications we receive, we cannot promise housing to all applicants.

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No, they will not. Due to the large number of applicants, we cannot, unfortunately, offer housing to everyone who wants it. We find tenants for approximately 3,000–3,500 Heka’s rental apartments each year, and our system has roughly 15,000 active applications at any given time.

You can review the number of applicants and the number of apartments provided in our monthly statistics (pdf in Finnish).

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Yes, they do. When an apartment becomes available, our system picks the applications whose search criteria match the apartment’s location, size, rent and equipment level. Your application will be considered when processing apartments that become vacant and match your search criteria (e.g. in terms of the area, balcony, lift). If you set ‘all areas’ as your area preference, you can be offered apartments in any part of Helsinki. Please do not include in your application any areas to which you are not willing to move. The maximum rent and your requirements regarding having a lift or a balcony listed on your application will limit the number of apartments offered to you, because not all apartments have these features.

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No income limits are applied, but the total income of the applicant household is taken into account alongside the housing needs and wealth of the household when making the tenant selection. Applicants with limited means and low income are given priority in the tenant selection for Heka rental apartments.

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Submitting your application

Once you have submitted your application, you must confirm it through authentication, that is, by proving your identity. Your application will not be included in the tenant selection process until after you have confirmed your identity. By confirming your application through authentication, you confirm that you are the person that has submitted the application.

If the application has a co-applicant, the co-applicant must also confirm the application through authentication. The co-applicant will receive a link in their e-mail, which will allow them to check the application details for their part and confirm the application. You can check via the Rental apartment search service whether all your co-applicants aged over 18 have done the authentication and confirmed the application.

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Authentication means proving your identity. If you do not have online banking credentials or Mobile ID, you can visit the Rental apartment search customer service at Työpajankatu 8 and prove your identity with an official personal identity document (passport or personal ID card).

Please note that a co-applicant aged over 18 years must also prove their identity before your application can be included in the tenant selection process.

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No, you cannot. Your application will not be included in the tenant selection process until you have confirmed it through electronic authentication using online banking credentials or Mobile ID, or proved your identity by visiting the rental apartment customer service with an official personal identity document (passport or personal ID card).

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We recommend adding a personal e-mail address to your application because it makes your housing search easier. You and any co-applicant will receive, among others, an application summary and a link for confirming your application by e-mail. The e-mail address must be personal because there can only be one e-mail address per person in the application system.

A personal e-mail address is extremely important in the case that you or a co-applicant have proven your identity in person by visiting the rental apartment search customer service. The e-mail address will also be used as your username in the Rental apartment search service.

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If it is not possible for you to use electronic services and you cannot fill in a housing application or prove your identity through strong authentication with online banking credentials or Mobile ID, please contact the Rental apartment search customer service.

If you cannot visit our customer service in Työpajankatu 8, please contact us by phone or email.

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Application processing

We cannot give status updates on application processing. Our housing advisers do not process applications or select tenants. When an apartment becomes vacant, valid applications with criteria matching that specific apartment are considered in the tenant selection. Applicants will only be contacted to offer an apartment.

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No, you cannot. Our customer service cannot help you get an apartment faster. Our customer service will provide you with guidance on filling in and editing your application.

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Declining, credit information and rental debt

Declining an apartment offer will not lead to a waiting period or other penalty. However, the applicant may not receive another apartment offer, and declining an offer will not make it easier to get another apartment offer. It is therefore important to select areas to which you actually want to move and search criteria that are truly important to you.

If you decline an apartment offer, your application will also be cancelled. If you want to continue applying for an apartment, you must submit a new application.

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We check the credit record of all applicants who are of age from Suomen Asiakastieto Oy’s credit record register before offering them an apartment. You can check your own credit record once a year free of charge from Suomen Asiakastieto Oy or Bisnode.

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Rental debt and other housing-related debts to the lessor may mean you will not be offered an apartment. However, other credit record default entries are not considered an obstacle in receiving housing.

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For payment of rental debt and other housing-related debts, provide a lessor’s certificate or a payment plan made with a reliable party (such as Social Services’ debt counselling or the execution authority) and receipts of instalments that you have already paid after submitting an application. Submitting a payment plan or clearing rental debt does not guarantee you will receive an apartment.

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If the applicant has had housing-related debt, a fixed-term lease agreement will be made. When the lease expires, the lessor (Asuntohankinta or Heka) will reassess the situation.

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Service points

Rental apartment search, customer service

Työpajankatu 8 00580 Helsinki

See opening hours and contact details