We can advise you on matters related to apartment search for city-owned rental homes. You will receive guidance on applying for Heka rental housing and non-subsidised rental housing.
Our advice focuses on instructions for filling in housing applications.
Try to avoid peak hours! The queues are shortest on Tuesday and Wednesday mornings, while Monday and Thursday afternoons are the busiest. Telephone lines are usually busiest during the first service hour.
E-mail: asunnonhaku@hel.fi
We answer to e-mail messages within seven days.
Contact information
Customer service Työpajankatu 8:
Mon 12.00 - 15.00
Tue - Wed 8.30 - 12.00
Thu - Fri 12.00 - 15.00
Phone service, tel 09 310 13030:
Mon & Thu 9.00 - 12.00
Tue & Wed 13.00 - 15.30
Please note that the earliest time you can get a queue number is 11.00 on Monday, Thursday & Friday. We can use a translation service at the customer service desks.
Location
The route to the main entrance
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
- The passage has at least 4 steps, with handrails on both sides.
The main entrance
- The entrance stands out clearly and is illuminated.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
The entrance "Tukkutorinkuja 3"
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide and illuminated.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with an opening button.
- The customer service point is on the same floor as this entrance.
In the facility
- The customer service point is on the entrance floor.
- The customer service point has directions to the different facilities and uses movement-guiding surface material.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has a fixed induction loop marked with the appropriate international symbol.
- The customer service point has an accessible toilet on floor 1.