Contact the City of Helsinki

Choose how you would like to contact the City of Helsinki! You can submit a question with an online form, call or chat with the advisory service relevant to your situation, or find an expert’s direct contact information.

Kauppatori, uimareita

Looking for advice or the right person to contact?

Ask Helsinki-info about services
Helsinki-info offers advice on all services offered by the City of Helsinki.
Call the city exchange 09 310 1691
The City of Helsinki telephone exchange on +358 9 310 1691 will guide you to the right expert.

Popular services

Send a message online

Maisa portal – healthcare services Wilma portal – schools City’s feedback form

Resolve a disruption

Power outages (in Finnish) Error notification for streets, parks and parking All contact information for disruptions

Support for seniors

Senior Info offers advice on daily life and services Digital guidance around Helsinki Helsinki-info helps with City services

Support for immigrants

Helsinki-info advises in over 10 languages InfoFinland – Your guide for living in Finland Welcome Helsinki for new residents
Photo: Matti Pyykkö / Helsinki Partners

Advice on everything from crises to travel

The advisory services of the City of Helsinki offer help for various situations, from animal welfare to sports, and from housing to entrepreneurship.

Find the right advisory service

Contact the City of Helsinki also about the following topics

Disruptions and fault reports
The most important contact information in Helsinki in the event of disruptions.
Invoices and payments
Did you receive an invoice from the City of Helsinki or do you need to send an invoice to the city?
Compensation for damage
How to seek compensation for damage caused by the City of Helsinki’s operations.
Mediation in criminal and civil cases
The parties involved in a criminal or civil case meet for mediation, with mediators from the City of Helsinki present.
Decisions and administrative matters
The Register Office provides information on the City of Helsinki’s decision-making and the processing of administrative matters.
Media inquiries
Contact the City of Helsinki as a media representative.
Requests for information and publicity of documents
You have the right to request information about public documents issued by the authorities and customer information about you or your family member(s).
The City on social media
You can also contact the City on social media.