Smart Tourism in Helsinki

Helsinki aims to be the smartest and most functional tourism destination in the world in collaboration with companies, scientific community, and residents. In this development, data-driven decision-making, digitalization, and new technologies play a decisive role. Companies that take advantage of digital solutions grow and internationalize faster than others. A smart destination also offers customers the smoothest journey from dreaming to gaining experiences. Helsinki was chosen as the European Capital of Smart Tourism in 2019. We want to continue further the development of a smart tourism destination.
Helsinki was chosen as the smartest travel destination in Europe (European Capital of Smart Tourism) in 2019.
Helsinki was chosen as the smartest travel destination in Europe (European Capital of Smart Tourism) in 2019.

DataLokki – Helsinki Destination Insights as a knowledge-based management tool for Helsinki Travel and Tourism


The City of Helsinki wants to support the development of tourism and events with DataLokki – Helsinki Destination Insights, a knowledge-based management software platform. The software platform collects tourism and event-related data into a single software entity where the information is visualised in dashboards. This makes the information widely usable and shareable, both within the city and with other tourist regions, businesses and stakeholders. Information from the software platform is also used for the decision-making and development of the city’s operations. In addition, it supports the different actors’ development of skills as well as advancing their product development and business. The City of Helsinki has chosen Tridea Oy(Link leads to external service) (website in Finnish) as the development partner for the platform.

Read more: The new platform provides up-to-date status information on tourism and events in Helsinki

The Handbook for Knowledge-based Management in Tourism (in Finnish)

Visit Finland's Handbook for Knowledge-based Management in Tourism is a guide for companies and regional organizations on knowledge-based management. The handbook defines knowledge-based management and its dimensions and describes its utilization as a source of competitiveness.

The Handbook for Knowledge-based Management in Tourism (in Finnish)(Link leads to external service)

Opportunities from Data - A Guide to Utilizing Data for Tourism Businesses (In Finnish)

This guide provides information on the opportunities, methods, and tools for utilizing data, as well as tourism data producers and data sources. It includes real-life examples to help understand the potential benefits of data. The guide is primarily aimed at small and medium-sized tourism businesses for whom leveraging data to support their operations may not yet be very familiar. However, even those more advanced in the world of data can benefit from and be inspired by the guide. 

Opportunities from Data - A Guide to Utilizing Data for Tourism Businesses (In Finnish)(Link leads to external service)

Four main databases for tourism and events data

Helsinki’s tourism and events data are maintained in four main databases.

Are you a business owner or representative? By submitting your service information to the databases below, your company will gain extensive visibility, completely free of charge, on the regional, national and international channels that use these databases. Please also remember to update your information regularly to keep it up to date.

Are you an app provider for travel and events data? Read below to find out which open interfaces are available to you for free.

1. Submit your information to the City Platform 

Are you a business owner or representative? The City Platform database maintained by the City of Helsinki is used, among other things, in the MyHelsinki.fi online service and it is offered in an open interface to third parties. Through electronic authentication, you can conveniently manage the details of your company and add photos. Without authentication you can also give us a tip if you notice a location is missing. The City of Helsinki’s Tourism and Destination Management unit checks all submitted information before publishing and reserves the right to accept, modify, or reject it.

Information is available via TPR-REST API.

Enter location information here(Link leads to external service)

2. Submit your event details to the Helsinki Event Calendar 

We publish information about events in Helsinki free of charge in the event calendar on the Myhelsinki.fi website(Link leads to external service) and the City of Helsinki events calendar(Link leads to external service). By submitting your event to this calendar, it will be displayed (in addition to the MyHelsinki.fi website) in the City of Helsinki’s event calendar and other digital platforms that make use of the city’s Linked Events API(Link leads to external service). The City of Helsinki’s Tourism and Destination Management unit has the right to choose the material to be published and to edit the text to suit the website. 

Enter event information here(Link leads to external service)

3. Submit your product information to Visit Finland’s DataHub 

Visit Finland DataHub is a database where Finnish companies providing tourism and event services can insert information about their company and the products and services they offer. The API allows different operators to search for and publish information on companies and products in the tourism sector through their own channels. The activity products featured on the MyHelsinki website(Link leads to external service) are from DataHub. The utilisation of DataHub and the API is free of charge for its users. The City of Helsinki’s Tourism and Destination Management unit moderates the product information of Helsinki-based companies before publishing.

VisitFinland DataHub(Link leads to external service) 

4. Gain more visibility through the Think Sustainably service

The Think Sustainably service highlights Helsinki-based companies that act responsibly in their business operations. The service covers six different categories: attractions, restaurants, events, venues, accommodation and shopping. By submitting your company to the service you'll gain more visibility for it in the MyHelsinki channels!

Think Sustainably service(Link leads to external service)

Expert on smart tourism

"" Photographer: Sakari Röyskö

Name
Henna Siltanen

Title
Senior Advisor, Tourism