Clients and professionals at the heart of service development
In October 2024, the Social Services, Health Care and Rescue Services Division conducted a resident survey to better understand what matters most to Helsinki residents when it comes to health and social services. The survey also gathered views on digital services and ideas for future development.
Respondents highlighted service quality, affordability, quick access and convenient locations with good transport links as the most important factors. Maisa and phone calls to service points were considered the most helpful ways to get information and get in touch.
Digital services are also being developed further, based on feedback from both clients and professionals. Key focus areas include making services easier to use, improving clarity, and building trust and transparency at every stage of the process. The aim is to make services smoother for clients while also supporting professionals in their everyday work.
Senior Info addresses issues important to older adults
In 2024, Senior Info clients commonly raised topics such as cultural and leisure activities, housing and accessibility, online scams, mobility and safety (including fall prevention), memory concerns, feelings of helplessness, and fear of death. Senior Info provides advice and service guidance for Helsinki residents aged 65 and over.
Helsinki promotes the wellbeing and health of its residents
The new Wellbeing in Helsinki website brings together free and low-cost services that support adult wellbeing. In addition to city-run services, the website features offerings from organisations and other third-sector actors. Alongside health and social services, it includes information on a wide range of cultural and leisure opportunities.
View the reports
Client experience review /
Asiakaskokemuskatsaus 1/2025(Link leads to external service)
(in Finnish)
Resident survey / Asukaskysely 2024 (pdf, in Finnish)
Further information: sotepe.asiakaskokemus@hel.fi(Link opens default mail program)