Checking in for booked appointments expands in health and social services – check in via Maisa or at a self-service kiosk

You can check in for your booked appointments both in Maisa and at a self-service kiosk. The City’s health and social services have been gradually rolling out new self-service kiosks in spring 2026, and the roll-out will expand during the autumn.
Asiakas odottaa kutsua vastaanotolle Kalasataman terveysasemalla.
You can check in for your booked appointments in Maisa or at a self-service kiosk. Photo: Virpi Velin

When you have an appointment at, for instance, the City’s health station, maternity and child health clinic, dental clinic or physiotherapy clinic, you must check in at the service point upon arrival. You can do this independently in Maisa or at a self-service kiosk. Alternatively, you can check in with the staff at the service point. Check in only for the appointments you have booked in advance.

New self-service kiosks will be rolled out at service points in stages during autumn 2026. Autonomous check-in for booked appointments is being introduced widely across Helsinki’s health care and social welfare services as part of the development of digital services.

Which services require checking in?

Please check in if you have a booked appointment

  • at a dental clinic
  • at a health station
  • at a maternity and child health clinic
  • at a physiotherapy practice
  • at a podiatry practice
  • at a wound clinic
  • to see a mental health and substance abuse nurse.

Where are self-service kiosks located?

At most service points, the self-service kiosks are located right by the entrance. At large service points, such as Kalasatama Well-being Centre, there are self-service kiosks on every floor, next to the lifts and stairs.

How to check in for an appointment at a self-service kiosk

  1. Hold your Kela card, ID card or driving license so that the barcode is visible to the card reader. If you do not have your Kela card, ID card or driving license with you, you can enter your personal identity code by selecting ‘Enter personal identity code’. Follow the instructions provided by the kiosk.
  2. Once you have scanned your card, your appointment details will appear on the kiosk’s screen. Select ‘Start check-in’ on the screen.
  3. The screen will display a confirmation of your check-in and the route to the correct waiting room.
  4. If you wish, you can print out a slip containing your appointment details and directions to the correct waiting room.

How to check in for an appointment via Maisa

  1. Enable notifications in Maisa’s settings to receive reminders about your appointments.
  2. Please do not check in until you have arrived at the service point.
  3. Open your appointment details in the Maisa mobile app or in your browser, and select ‘Check in’.
  4. Maisa will display a confirmation of your check-in and instructions on how to get to the correct waiting room.
  5. If you are running late but on your way to your booked appointment, you can select the option ‘I’m almost there’ in your appointment details. Once you have arrived at the service point, please confirm your arrival by selecting ‘Check in’.

Waiting room

Once you have received arrival instructions from the self-service kiosk or Maisa, please proceed to the waiting room as indicated. A member of staff will call you in by name and show you into the correct room.

More information:

Health and social services

Digital health and social services