The documentation assistant has been tested in the City of Helsinki’s physiotherapy and occupational therapy services since the summer. In October, we will be expanding the testing to include units from student health services, dental care and social services, among others.
The AI-powered assistant generates draft documentation based on the conversation that takes place during an appointment. The professional then checks and completes the documentation before saving it in the patient information system. The documentation assistant does not store your data, nor will your data be used to train the assistant.
If the professional serving you is taking part in the pilot, they will ask for your consent to use the documentation assistant. The professional will document your appointment without the assistant if that is what you wish.
We are developing our digital services
The pilot is part of a comprehensive reform of health and social services.
“Over the course of this year and next, we will be developing our digital service channels to ensure that Helsinki residents can access our services as smoothly as possible. At the same time, we are providing our staff with new tools to make their everyday work easier,” says Mika Perttu, programme director of the digital services reform.