Telephone counselling for the disabled Mon, Wed and Fri 9–11, Tue and Thu 9–11 and 12–14, tel. 09 310 32889. At other times you can leave a contact request on the answering machine or by sending an SMS. You can contact the counselling for the disabled also by email at firstname.lastname@example.org.
If your question contains personal data, you can also send an e-mail to the counselling for the disabled or services for the disabled by encrypted e-mail. Use this link.
To use encrypted e-mails you must first identify with your bank codes. If you do not receive a confirmation message, please contact the person to whom you sent the encrypted email.
By calling the service number of the office secretaries you will be provided assistance with matters related to travel card for the travel services, travel profiles and service vouchers, tel. 09 310 23100, Mon–Fri 8.15–15.00.
Outside office hours you can contact the emergency social services, tel. 020 696 006. The emergency services is open every day and around the clock.
Itäkatu Family Centre, Tallinnanaukio 1, 00930 Helsinki, 1st floor, open on Wednesdays 14–16. Please register with the porter.
A customer and the staff work together to determine the customer’s service need. An evaluation of the service need is used to prepare a service plan.
Disability services social work promotes the ability of disabled persons to manage themselves and seeks to reduce restrictions and obstacles caused by the disability.
The objective of the services is to enable disabled persons to live alone and independently in their own dwellings without a need of constant institutional care. Available services help to improve the functionality of the dwellings for their disabled residents.
The requirement for the provision of personal assistance is that the disabled person can express what they want to do and for what activities they would like assistance. They must also be able to control any assistance situation.
The transport service for people with severe disabilities, as defined by the Disability Services Act, is applied for via the social work for the disabled in the customer's own residential area from the social counsellor of the transport service with a transport service application
Mobility-related services: Mobility training for the visually impaired.
Short-term care is meant to help caregivers—people caring at home for a disabled, ailing or weakened family member or loved one, to maintain their strength. Short-term care for care recipients is provided at disability group homes, in family care and at institutions.