The processing of invoices addressed to the City of Helsinki is backed up

The processing of the City’s purchase invoices is currently backed up, causing the circulation and payment of invoices to be delayed. Every measure is being taken to reduce the backlog of invoices. The City of Helsinki Financial Management Services apologise for the problem.

Unfortunately, some invoices submitted to the City cannot be reviewed and approved in time. This may cause the payment of the invoices to be delayed. We are taking every measure to process the purchase invoices as quickly as possible.

A new purchase invoice processing system was introduced at the beginning of November. Switching over to the new system has caused the processing of purchase invoices to be backed up, especially in the Social Services and Health Care Division and the Culture and Leisure Division.

Financial Management Services’ customer service department

  • E-mail: talpa.asiakaspalvelu@hel.fi
  • Telephone service on weekdays at 9–15: tel. 09 310 25300