Vaccinator talking to a person being vaccinated.

The activities of the health care staff responsible for COVID-19 vaccinations were awarded as the best customer act in Finland

The activities of the health care staff responsible for COVID-19 vaccinations in municipalities and cities were awarded as Finland's best customer act at the Global CX Day 2021 event on Tuesday 5 October. 

This year, Finnish customer experience professionals proposed the best customer service as the health care staff of Finnish municipalities and cities, who were awarded the prize for organizing and implementing COVID-19 vaccinations as a socially significant and customer-oriented service. 

“Over time, municipal and city health care staff have had to organize and implement the distribution of COVID-19 vaccinations to Finnish citizens in an unprecedented way, on schedule and to a wide extent. Despite the difficult task, they have performed this unusual and demanding task very smoothly and efficiently, maintaining the entire vaccination process from the customer experience to the actual procedure at an excellent level. Thanks to them, about 7.5 million doses of vaccine have already been given to us Finns. We would like to thank the health care staff of Finnish municipalities and cities”, was the arguments for the award.  

The award was received on behalf of the entire health care staff by chief nursing officers Tiia Järvenpää and Mia Rönn from the City of Helsinki.  

“This is a valuable recognition for the organization of COVID-19 vaccinations in Finland and Helsinki. Thousands of health care and other professionals have been involved in arranging COVID-19 vaccinations. For my part, I would also like to thank all those who took part in this valuable work in all Finnish municipalities. Through COVID-19 vaccinations, we are on the road to enjoying a normal daily life. In this connection, too, I encourage those who have not yet been vaccinated to seek the vaccination,” reminds chief nursing officer Tiia Järvenpää  from the City of Helsinki.  

“In Helsinki, we have strived to make vaccinations easy and effortless and to make the process effective. This recognition shows that we have succeeded in arranging COVID-19 vaccinations in a customer-oriented manner both in Helsinki and throughout the country,” says chief nursing officer Mia Rönn  from the City of Helsinki.  

Global CX Day 2021 is part of the Customer Experience Professionals Association day, celebrated for the ninth time this year. The celebration aims to highlight companies, communities and employees who offer unforgettable experiences to their customers. 

Read more 

Global CX Day 2021 - 
COVID-19 vaccination of Helsinkians – 

Picture: Virpi Velin