Logo for the social services guidance for families with children phone service

Social services guidance by phone for families with children

Helsinki launches new social services guidance for families with children telephone service 09 310 154 54

Helsinki has launched a new social services guidance for families with children telephone service that helps families living in Helsinki to easily and quickly find the kind of help they need. The new number is a low-threshold channel for seeking advice, guidance and help concerning parenting challenges, upbringing issues or coping with everyday family life, for example.

The telephone service puts you in contact with social welfare professionals on weekdays from 9:00 to 12:00. The number also serves Swedish-speaking clients on Mondays from 9:00 to 12:00.

The new telephone service was developed to supplement the online ‘Need help?’ button. The ‘Need help?’ button is an electronic communications channel that is available 24/7.

The new number can also be used to reach home services for families with children

You can call the number to ask for advice concerning home services matters or to set up a home visit to be conducted by home services professionals. The purpose of the visit is to assess what kind of support or help your family needs. As a client, you can choose between home services provided by the City or purchased with a service voucher issued by the City.

The new service number can be used to reach the professionals of home services for families with children on weekdays from 8:00 to 13:00. You can also call the same number to change or cancel booked client visits on weekdays from 7:00 to 13:00.

Social welfare counselling for families with children
tel. 09 310 154 54

The ‘Need help?’ button
www.hel.fi/familysupport

In urgent and severe child welfare matters, please contact on-duty child welfare services directly. In matters concerning income-related benefits or applying for benefits and related questions, please contact the adult social work unit’s social welfare counselling service as before, tel. 09 3104 4400. The service number is open Mon–Fri 12:00–15:00.


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