a woman is having a computer in front of her and giving information via telephone

Coronavirus helpline for residents of Helsinki opened

On Monday 2 March, Helsinki started a telephone advice service intended for residents concerning the coronavirus COVID-19 outbreak.

The service is intended for residents of Helsinki, who suspect that they have been exposed to the corona virus or whose symptoms indicate that they may have been infected with the virus. You can also call the service number if you are concerned about the exposure or symptoms of a loved one.

The telephone number of the new advice service is 09 310 10024. The service caters to residents of Helsinki Monday to Friday 7–20.

“We want to offer the residents of Helsinki a quick and easy way to ask questions and be informed, if they feel anxious about issues related to the corona virus. At the same time we hope that this service will help take some of the burden off the other contact channels for health care services,” Medical Director of Health Stations Timo Lukkarinen says.

“Generally speaking, the residents of Helsinki do not need to be concerned about the corona virus at present. In terms of a possible corona virus outbreak, the situation in Helsinki is currently safe,” Lukkarinen continues.

Residents of Helsinki can turn to the Medical Helpline in matters concerning coronavirus infections in the evenings after 20 and on the weekends, tel. 116 117.

Standard telephone charges are applied to phone calls to the corona virus helpline.

Hearing-impaired can use the following ways of contact regarding the coronavirus:

  • Call by phone using an interpreter. You can find more information regarding the interpreter services on Kela's web pages here: Interpreter service for the disabled. The remote services for the interpreter service is available Mondays to Fridays between 8:00 and 16:00. 
  • Other times you can contact through the electronic services (asiointi.hel.fi/eng) by choosing Health care forms > Contact the health station. You will get a response as soon as possible but by the next weekday the latest.
  • You can also contact by filling in the general symptom evaluation and telling how urgent the need for help is (in Finnish). In Omaolo you can get in contact with a professional around the clock regarding medical urgent matters.

Frequently asked questions about coronavirus quarantine

On Sunday 1 March, it was announced that in Greater Helsinki there are five infected persons. 150 possible exposed have been traced and placed under home quarantine. All the infected feel well.

Will those placed under quarantine be tested?
They will be tested if symptoms appear. Testing persons without symptoms does not give reliable results.

What actions are taken if there will be more people exposed?
If there will be more people exposed in Helsinki, the actions and nursing capacity will be increased.

Will Helsinki be prepared if there will be more people exposed?
Helsinki has the capacity to react accordingly to the situation.

Why are the family members not placed under quarantine?
The family members are not placed under quarantine because they have not been in close contact with the infected, contrary to the person placed under quarantine. Family members to a person without symptoms but placed under quarantine, cannot expose others. There is a time lag from the moment a person has been infected to the moment he or she can infect other people. Therefore, a family member to a person without symptoms but placed under quarantine, does not have to restrict his life. If a person exposed gets symptoms, he will be tested. According to tests the quarantine will be extended, if necessary. Before that, family members will not infect others.

How will children under quarantine have their school lessons?
If a child is under quarantine, he or she will get their homework via Wilma.

Who provides loss-of-income compensation if I cannot go to work because of quarantine?
Kela can pay a sickness allowance on account of an infectious diseases to employees who have been ordered to stay away from work in order to prevent the spread of a communicable disease such as the novel coronavirus. The sickness allowance is also available to the provider of a child under the age of 16 who is placed in quarantine, making it impossible for the provider to continue working while the quarantine is in effect.
Read more

The National Institute for Health and Welfare (THL) is monitoring the national and international situation and provides instructions for preventing infection (thl.fi/en/web/thlfi-en).

More information

Published 2 March and updated 4 and 5 March