Postal strike. Photo: Veeti Hautanen

The effects of the postal strike on Helsinki municipal services

November 27th: Postal strike has ended

Earlier news:

The postal strike started Monday 11 November at 6 a.m. With regard to municipal operations, the strike will mostly be felt in matters of notification, billing and salary payment. The strike affects the distribution of letters and parcels and will cause some exceptions to the operations of municipal health and social services.

The Transport Workers’ Union AKT has announced a sympathy strike in support of the ongoing national postal workers’ strike has ended

Social services and health care

Customers will receive a phone call to notify them of urgent appointments. Paper documents referring to appointments, such as pre-appointment fact forms, will be delivered to the customers by email. Customers without access to email may pick up the forms at service points, whose location will be announced specifically. Even vouchers and payment commitments may be picked up at the service points. The delivery of medicines and laboratory samples is not affected by the strike. 

The other divisions will also inform their customers and partners about the disruptions caused by the postal strike. The Urban Environment Division, the Education Division and the Culture and Leisure Division are trying to find alternatives to Posti for sending mail to their customers. Delays may occur in sending bills to the customers. 

Cared-for person's benefit, personal assistants

Cared-for person's benefits will be paid regularly, but paper receipts will not be delivered until the end of the strike.

Regarding cared-for person's benefits and personal assistants, information is available on the website of the social and health care services: https://www.hel.fi/vammaiset/fi/tuki/henkilokohtainen-apu/avustaja

Invoices issued by the municipality

The municipality will issue invoices with generous timelines for the customers to manage their bills, and the due date will be put off.

Talpa uses not only the services of Posti but also those of Jakeluyhtiö Suomi (JYS) to deliver letters. Consequently, mail will be delivered without interruption in the areas where JYS operates.

The strike does not affect the delivery of e-invoices.

Invoices issued to the municipality

E-invoices issued to the municipality will be managed as usual, but paper invoices cannot be delivered due to the strike.

Those who provide services or goods should take into account the fact that the municipality receives only e-invoices.

Municipal employees’ salary receipts on paper and other documents

Salaries and remuneration will be paid as is customary, but salary slips on paper or other paper receipts cannot be delivered during the strike.

Documents on paper intended for the payroll administration should be scanned and conveyed as email attachments. For further instructions, check the municipal intranet.

Contact details for the payroll administration as per division: https://www.hel.fi/talpa/fi/palkat-palkkiot-omaishoidon-tuki/

Contact the financial management

The customer service number of the financial management – (09) 310 25300 – is currently busy. In addition to calling, you may use a form to reach the customer service. Using the form, you may add at most two attachments (maximum size 5 MB):

Effects on decision notifications

The primary procedure for delivering notifications about decisions by municipal decision-making bodies is through electronic communication. If necessary and when required as a condition for enforceability, the municipality strives to use courier services that substitute for Posti’s services, at least regarding notifications about the most important decisions.

Normal opening hours at the Registrar’s Office

The City of Helsinki Registry is open on weekdays from 8:15 a.m. to 4 p.m. (closed on weekends). The Registry’s street address: City Hall, Pohjoisesplanadi 11–13, Helsinki 17. The Registry’s contact details: helsinki.kirjaamo@hel.fi, fax +358 9 655 783. The Registry’s service number: (09) 310 13700.

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Updated November 22nd and 24th.


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