The City of Helsinki updates its information and counselling service in order to improve it and to make it easier to find. As of 1 November, you can call a single phone number 09-310 11111 and ask about anything with regard to the city. The new info point will open at Helsinki Central Library Oodi by Töölönlahti in December. The service is for all Helsinki inhabitants.
The name of the reorganised information service will be Helsinki-info, and the current Virka-info will be discontinued.
The 11 professionals at the information service promise to find answers and relevant contact information regarding any question concerning municipal services, from housing and education to work and recreation. Helsinki-info is also the right address for questions about immigration. Advice is always provided in Finnish, Swedish or English, and as needed also in Arabic, Somali and Persian, etc. Altogether, the counsellors speak ten languages.
Helsinki-info can also reached by chat or by phone on 09-310 11111. In addition, you can send questions through the feedback system of the City of Helsinki. The counselling service is open during regular office hours, but at Oodi the counsellors will be available until 6 p.m.
–We wished to provide counselling services to more people, to new inhabitants as well as to those who were born here, and generally to people who take an interest in the city. We changed the name of the service, we relocated to the central library closer to where people actually move about. We have also combined our teams, and hence more knowledge will be present at every service point, comments counselling supervisor Anne Nissinen from the City Executive Office.
Phone +358 9 31011 111 Monday–Thursday 9 a.m. –4 p.m., Friday 10 a.m.–3 p.m.
Service desk in Oodi Töölönlahdenkatu 4. Opens in December
Monday–Thursday 9 a.m.–6 p.m., Friday 10 a.m.–6 p.m.
Service desk in IHH Albertinkatu 25
Monday–Thursday 9 a.m.–4 p.m., Friday 1.