Schoolchildren studying in the classroom.

New education guidance service for international families launched

The Education Division has launched a new guidance service as part of the current guidance services. The guidance service offers customer service by phone and face-to-face for international families in playgrounds and other locations. The service is aimed at families who have questions about education in Finland.

With the new guidance service, Helsinki wants to reach the non-Finnish speaking families as early as possible, give them individual guidance that answers their needs, and help them find the right education services. Customer service over the phone is available both in Finnish and in English.

The guidance service is targeted at international families who live in Finland, or are planning to move to Finland. To ensure the availability of the service for all, guidance is also offered outside the regular office hours.

“Guidance service answers the families’ questions about playground and playgroup activities, daycare centres and schools. The questions can regard topics such as the Finnish early childhood education and school system, applying to daycare or school, upper secondary education, study paths, using the Wilma web interface, or how to fill in a form”, says Project planner Elena Silverang who is in charge of the new service at the Education Division.

Phone consultation times

You can call the guidance service on Mondays and Wednesdays on +358 (0)9 310 33444. The customer service is open on Mondays from 2 pm to 5 pm and on Wednesdays from 9 am to 11 am and from 2 pm to 5 pm.

If you would like to have phone consultation outside the times above, please email us at eduguidance@hel.fi and leave a call request.

Face-to-face consultation times

In addition to phone consultation, Helsinki residents can meet the service guides face-to-face on Mondays, Tuesdays and Thursdays in Meri-Rastila or Malmi. Please see further details in the schedule below. What is more, an Arabic-speaking service guide is available on Mondays and Thursdays.

“The aim of the face-to-face consultation is to go where the families that need answers to their questions are. Asking and replying to questions is easier when you meet the person in a more casual environment”, says Silverang.


MONDAY
TUESDAY
THURSDAY
Time
10 am – 12 pm noon
10 am – 1 pm
2 pm – 5 pm
District
Meri-Rastila
Meri-Rastila
Malmi
Venue and address
Haruspuisto playground,
Meri-Rastilan tori 7
African Care,
Meri-Rastilan kuja 2 B
Malmitalo,
Ala-Malmin tori 1


Education Division’s customer service available

As per usual, Education Division’s customer service is available on 09 310 44986 from Monday to Friday at 10 am – 12 pm noon and at 1 pm – 3 pm. Don’t hesitate to get in touch if you have any questions about playgrounds, daycare centres, family daycare, basic education, upper secondary education or vocational education.

Guidance service, which was launched on 21 September 2020, is a pilot project by the Education Division’s early childhood education and basic education’s guidance and service model. It is implemented with IHH, International House Helsinki. The aim of the guidance service is to provide international families with phone and face-to-face guidance on the Finnish education system.

Foto: Jefunne Gimpel