Passengers / Photo: Mikko Ryhänen, HSL

HSL will survey public transport customer satisfaction

Helsinki Regional Transport, HSL, conducts surveys on public transport to measure passenger satisfaction with public transport services in the HSL area. HSL will be surveying customer satisfaction on buses, trams, the metro and commuter trains 14 January - 17 May.

The goal is to obtain responses from 28,000 passengers.

The survey results are used for public transport development, staff training and calculating quality incentives for tendered services.

In spring 2019, fleet quality controls will be conducted  on bus, tram, metro and commuter train services 14 January-17 May.  Some 4,000 vehicles will be controlled during this period.

HSL commissions the surveys from Taloustutkimus Oy.

Helsinki Regional Transport, HSL