Helsinki continues to secure confidential information – WhatsApp allowed under certain conditions

The City of Helsinki has instructed its personnel in securing the data protection of its clients. Specific means and channels for communication, such as secured email, are used in the city’s communicative functions for messages containing restricted or confidential information. Lately, the use of WhatsApp has sparked discussion especially in the field of education.

Education organised by the City of Helsinki follows the national policies issued by the Finnish National Agency for Education. The Education Division will give more detailed instructions on the use of WhatsApp in the functions of the Education Division.

Confidential or sensitive information include information on health condition, social security number and information related to social services or student and pupil welfare.