Washing hands for prevention.

Helsinki prepares for coronavirus in many ways - What to do if you suspect having contracted the coronavirus

The operational readiness of the city concerning the coronavirus is good. The City of Helsinki has established a group to coordinate the coronavirus situation at the municipal level and increased preparedness of the Social Services and Health Care Division and the Education Division. On its website, www.hel.fi/en/coronavirus, Helsinki publishes information about current changes, guidelines, instructions and recommendations. 

The group is responsible for managing the measures at the municipal level and cooperating with, among others, HUS and THL.

Helsinki has both the preparedness and capacity to react appropriately, should the situation escalate. A step-by-step plan to deal with the pandemic is in place to respond to the situation.

Helsinki publishes information about current changes, guidelines, instructions and recommendations: The city’s news about the coronavirus and questions and answers about coronavirus.

Information services to the city residents

Helsinki provides a coronavirus phone service to its residents. The service is meant for Helsinki residents who feel that they have been exposed to the coronavirus or who believe that they have been infected due to the symptoms they are experiencing. You can also call the number if you worry about symptoms or a relative being exposed to the virus.

The phone service number is 09 310 10024. The phone service is available to Helsinki residents on working days from 7 am to 8 pm. In the evenings after 8 pm and during weekends, Helsinki residents with questions concerning the coronavirus can contact the on-call duty service, tel. 116 117.

Information and counselling services for the elderly will also be expanded. Helsinki’s Senior-info phone and chat service will be open longer each day in order to better meet the needs of the senior population and their loved ones. Call tel. 09 310 44556 or go to www.hel.fi/seniorit to access the chat service from 9 am to 6 pm. Visitors to the website can also leave a message with their concerns. Note that the Senior-info service is currently available in Finnish and Swedish only.

The hearing-impaired with questions concerning the coronavirus can call with assistance from an interpreter. More information about the interpreter services can be found, for example, on Kela’s website: Interpreter service for the disabled. The interpreter service’s distance service is available Monday to Friday 8 am–4 pm.

The nationwide Information about the coronavirus telephone service also provides information through text messages on 050 902 0163. The information service is open on working days 8 am–9 pm and on Saturdays 9 am–3 pm.

Other times you can contact through the electronic services (asiointi.hel.fi/eng) by choosing Health care forms > Contact the health station. You will get a response as soon as possible but by the next weekday the latest.

You can also contact by filling in the general symptom evaluation in Omaolo and telling how urgent the need for help is (in Finnish). In Omaolo you can get in contact with a professional around the clock regarding medical urgent matters.

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Helsinki prepares for coronavirus in many ways - What to do if you suspect having contracted the coronavirus

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