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Frequently asked questions

When will the Kallio Family Centre open?

Starting on 4 June 2019, we will serve in new facilities at Toinen linja 4 C (with some services at 4 G). The Family Centre is located next to the Kallio Office Building, in the former facilities of Kallio’s health station and maternity and child health clinic.

Where is the Centre located?

The Family Centre is located next to the Kallio Office Building, in the former facilities of Kallio’s health station and maternity and child health clinic. Its address is Toinen linja 4 C.

What are the Centre’s opening hours?

Kallio Family Centre is usually open from 7:00 to 20:00 on weekdays.

How do I get to the Kallio Family Centre?

The Centre is located at Toinen linja 4 C and is easy to reach. It is located diagonally opposite the entrance of Hakaniemi metro station (see the map). Many tram and bus routes also have stops near the Centre. Paid parking space is available in front of the Family Centre.

How do I get to the Centre by public transport?

The Kallio Family Centre can be reached easily by metro, as the Hakaniemi station entrance is located on Toinen linja. In addition, many buses and tram lines pass the Centre (see the stops on the map).

Timetables can be easily accessed on the HSL website at www.hsl.fi/en.

The number for HSL Customer Services is 09 4766 4000 (local network charge), available Mon–Fri 7–19, Sat–Sun 9–17. In addition, one of the HSL service points is located at the Rautatientori metro station.

Where can I find information about the metro’s feeder routes?

Information is available, amongst other places, on the HSL website at www.hsl.fi/en

Are there any parking spaces close by to the Centre?

Paid parking spaces can be found in front of the Kallio Family Centre.

Is there a map that shows the Family Centre’s location?

Below is a map that illustrates the location of the Centre and the main public transport connections.

The location of the Centre and the main public transport connections

Where is the Family Centre’s accessible entrance?

The accessible entrance is through door C (see the map).

What does the Family Centre do?

The Family Centre brings services intended for children and families ranging from preventative services to special services under one roof. This allows the Centre to ensure that families can receive comprehensive, multi-professional support that meets their needs.

In addition to this, employees from other service centres will visit the Family Centre if clients require their services, including adult social work, as well as substance abuse and mental health care services intended for adults.
Furthermore, services such as the home services and social guidance for families with children, as well as family work, are provided at the clients’ homes.

What services are available at the Centre?

Kallio Family Centre provides a diverse range of social and health care services under one roof for children, young people and families.

Services

  • Maternity and child health clinic
  • Open maternity and child health clinic
  • Maternity and child health clinic psychologist services
  • Home services for families with children
  • Social guidance for families with children
  • Speech therapy for children
  • Physiotherapy for children
  • Occupational therapy for children
  • Family Counselling Office
  • Work with families with infants
  • Family social work
  • Service needs assessment and support for families with children
  • Child welfare services
  • Disability services
  • Centralised services in Swedish
  • Oral health care
  • Child welfare community care (door G)
  • Intensive child welfare family work (door G)
  • Child psychiatry team (door G)

Which maternity and child health clinics will be moving to the Kallio Family Centre?

Starting from 4 June 2019, the maternity and child health clinics from Kallio, Vallila and Herttoniemi will be operating at the Kallio Family Centre. We look forward to providing our services to the clients of these clinics at the new Centre.

Is one supposed to come to the maternity and child health clinic at the Kallio Family Centre from Roihuvuori?

The maternity and child health clinic from Herttoniemi is also moving to the Kallio Family Centre. If, for example, a family from Roihuvuori wants to continue going to the maternity and child health clinic at the Itäkatu Family Centre, they can contact the head nurse.

How can I make an appointment for a maternity and child health clinic at the new Family Centre?

Your public health nurse will book your next appointment for you. The clients of the maternity and child health clinics from Kallio, Vallila and Herttoniemi will have their appointments at the Kallio Family Centre from 4 June 2019 onwards.

Will my future appointments at the maternity and child health clinic be with my old public health nurse?

We will do our best to ensure that all our clients continue to work with the same staff members. Unfortunately, we cannot guarantee that the public health nurses or other nursing staff will remain the same for all clients. However, all of our professionals will continue to have access to the clients’ data.

Who can use the Kallio Family Centre’s services?

Starting from 4 June 2019, the maternity and child health clinics from Kallio, Vallila and Herttoniemi will be operating at the Kallio Family Centre. We look forward to providing our services to the clients from these areas at the new Centre. Kallio Family Centre will also provide many social and health care services for families with children who live in the southern and central major districts of Helsinki. These services include social guidance for families with children, speech therapy, physiotherapy and occupational therapy, and the Family Counselling Office.

Kallio Family Centre will provide centralised Swedish services and social work for the disabled for the entire city.

Which services will be available in Swedish at the Kallio Family Centre?

Kallio Family Centre provides a diverse range of Swedish social and health care services under one roof for children, young people and families. The following services will be available at the Centre for all Swedish-speaking families living in Helsinki:

  • Service needs assessment and support for families with children
  • Home services for families with children
  • Social guidance for families with children
  • Speech therapy
  • Maternity and child health clinic psychologist services
  • Upbringing and family guidance
  • Services for disabled children and adults
  • Child welfare services

Maternity and child health clinic services for all Swedish-speaking families living in Helsinki are available at the family centres in Kallio, Itäkatu and Vuosaari, as well as the maternity and child health clinics in Viiskulma and Munkkiniemi.

How can I make sure that I will receive Swedish service?

When booking an appointment, mention that you would like to receive Swedish service. This way our staff will be able to direct you to the correct service provider.

When you select Swedish service, you will automatically become a client of the Kallio Family Centre (e.g. maternity and child health clinic services or home services in Swedish).

Will my personal data be automatically transferred to the Kallio Family Centre?

All client data is stored in the electronic client/patient data system, and therefore it can also be accessed by the Kallio Family Centre.



28.05.2019 14:09