Social services
Social Services Counselling
Do you need personal advice and counselling on social services or how to apply for income support?
Kalasatama Social Services Counselling:
open Mon-Fri 8.15‑16 (registration 9-15)
You can come without an appointment.
I would like to discuss with a social care worker
Southern Helsinki
Social care workers are available without an appointment.
There are no telephone hours, the workers will answer the phone whenever they have a chance.
Centralised social services counselling tel. 09 3104 4400, Mon-Fri 9:00-16:00.
Address: Työpajankatu 14 A (look here for details).
Social work and social guidance – help in challenging life situations
Are you wondering where you could find help with your life situation? Do you feel like you cannot move forward and that you need support with making a change?
Social work and social guidance at Kalasatama:
open by appointment on weekdays from 9:00 to 16:00,
on Wednesdays also from 16:00 to 18:00. For young people, the services are open on all weekdays from 16:00 to 18:00.
I am a new client and I would like to make an appointment with a social worker or social care worker
If you are not yet a client of social work or social guidance, please contact the appointment number of your residential area.
Appointment booking for young people (16–29 years old)
on weekdays 9:00–11:00 and 12:00–16:00.
- Southern youth team 1, tel. 09 310 24781 or 040 6671631,
check if your postal code is covered by this team here (in Finnish). - Southern youth team 2, tel. 09 310 44253 or 040 3344382,
check if your postal code is covered by this team here (in Finnish).
Appointment booking for adults (over the age of 30)
on weekdays 9:00–11:00 and 12:00–14:00.
- Adult team 1, tel. 09 3104 4949 or 040 575 8198,
check if your postal code is covered by this team here (in Finnish). - Adult team 2, tel. 09 3102 4301 or 040 637 2893,
check if your postal code is covered by this team here (in Finnish).
Please register at the registration machine when you arrive.
Our address is Työpajankatu 14 A (see more detailed instructions here).
I am already a client and I would like to make an appointment with a social worker or a social care worker
If you want to make an appointment with social work or social guidance, you must be a resident in the service area of the Kalasatama Health and Well-being centre. By appointment, you can visit the social work and social guidance services on weekdays from 8:00 to 16:00, also after 16:00, if necessary.
You can make the appointment
- By calling your case worker, if you have one.
- By calling the appointment booking number.
Appointment booking for young people (16–29 years old)
on weekdays 9:00–11:00 and 12:00–16:00.
- Southern youth team 1, tel. 09 310 24781 or 040 6671631,
check if your postal code is covered by this team here (in Finnish). - Southern youth team 2, tel. 09 310 44253 or 040 3344382,
or check if your postal code is covered by this team here (in Finnish).
Appointment booking for adults (over the age of 30)
on weekdays 9:00–11:00 and 12:00–14:00.
- Adult team 1, tel. 09 3104 4949 or 040 575 8198,
check if your postal code is covered by this team here (in Finnish). - Adult team 2, tel. 09 3102 4301 or 040 637 2893,
check if your postal code is covered by this team here (in Finnish).
Please register at the registration machine when you arrive.
Our address is Työpajankatu 14 A (see more detailed instructions here).
I wish to cancel or change the time of my appointment
You can cancel or change the time of your appointment by calling the appointment booking number.
Appointment booking for young people (16–29 years old)
on weekdays 9:00–11:00 and 12:00–16:00.
- Southern youth team 1, tel. 09 310 24781 or 040 6671631,
check if your postal code is covered by this team here (in Finnish). - Southern youth team 2, tel. 09 310 44253 or 040 3344382,
check if your postal code is covered by this team here (in Finnish).
Appointment booking for adults (over the age of 30)
on weekdays 9:00–11:00 and 12:00–14:00.
- Adult team 1, tel. 09 3104 4949 or 040 575 8198,
check if your postal code is covered by this team here (in Finnish). - Adult team 2, tel. 09 3102 4301 tai 040 637 2893,
check if your postal code is covered by this team here (in Finnish).
I don’t know who to contact
You can call the Social welfare counselling or visit without an appointment
You can make the appointment
Kalasatama social welfare counselling
open on weekdays from 9:00 to 16:00, on Wed also from 16:00 to 18:00
You can come in without an appointment.
Telephone
tel. 09 310 24528
tel. 09 310 24325
tel. 09 310 46820
tel. 09 310 44472
Housing consultation – help with housing problems
Do you need help for paying your rent, housing problems or filling in apartment applications? Housing consultations offer quick instructions and guidance in matters related to housing.
I would like to send a general question to the housing
consultation service
Ask general questions through the online chat
You can ask the housing consultation service questions also through our chat service, which is available on weekdays between 9:00 and 14:30. The chat is open to all Helsinki residents. You can find the chat on the housing consultation service’s internet pages.
Please note that the chat connection is not encrypted so personal information cannot be processed through the chat.
Ask general questions via email
You can also send us general questions without including personal data via email. This connection is not encrypted, but if you wish us to send you a personal answer, please remember to include your contact information.
E-mail: asumisneuvonta@hel.fi.
You can send emails containing confidential information to the housing consultants via a protected email connection. See instructions for sending protected emails.
I would like to make an appointment or contact housing consultation by phone
Please note that your social worker or social care worker may be able to help you with your problem.
If the situation requires, you can make an appointment with the Kalasatama housing consultation service, which is open on weekdays from 8:00 to 16:00 and also after 16:00, if necessary. You must be a resident in the service area of the Kalasatama Health and Well-being centre.
You can contact us in housing matters by phone or make an appointment by calling the housing consultant of your area.
I wish to cancel or change the time of my appointment
You can cancel or change your appointment by contacting the housing consultation service of the Kalasatama health care and service area.
Financial help
I want to apply for basic social assistance
I want to apply for supplementary social assistance and preventative social assistance
Before applying for supplementary and preventative social assistance, you will need to have a positive or negative decision on basic social assistance from Kela. When Kela has made the decision, you can apply for supplementary and preventative social assistance in a manner of your choosing:
Electronic application
Fill in and send an electronic application online at any time.
Please note that you will need your online banking codes to use the service.
Printable version (PDF)
Download the PDF fill it in and deliver it to the mailbox in the lobby of the Kalasatama Health and Well-being Centre or send it by post.
Paper version
You can also pick up a paper version of the form from the Kalasatama Health and Well-being Centre, fill it in and deliver it to the mailbox in the lobby of the Centre or send it by mail.
Postal address for the applications:
Helsingin sosiaali- ja terveystoimiala
Nuorten palvelut ja aikuissosiaalityö
Toimeentulotuen hakemusten vastaanotto
PO Box 8320, 00099 City of Helsinki
I need help with applying for supplementary and preventive social assistance
Call our service number
Mon–Fri from 9:00 to 12:00
- Finnish-speaking customers, tel. 09 3105 6257
- Swedish-speaking customers, tel. 09 3104 4967
Call your appointed worker
If you do not have an appointed worker, you can visit the social guidance services Mon–Fri from 9:00 to 16:00, Wed also from 16:00 to 18:00.
08.12.2020 14:18