Southern Helsinki

Social care workers are available without an appointment.
There are no telephone hours,  the workers will answer the phone whenever they have a chance.

Centralised social services counselling tel. 09 3104 4400, Mon-Fri 9:00-16:00.

Address: Työpajankatu 14 A (look here for details).

If you are not yet a client of social work or social guidance, please contact the appointment number.

Appointment booking for young people (16–29 years old)

on weekdays 9:00–11:00 and 12:00–16:00.

• Southern youth team 1, tel. 09 310 44253
  
• Southern youth team 2, tel. 09 310 44253

Appointment booking for adults (over the age of 30)

on weekdays 9:00–11:00 and 12:00–14:00.

• Adult team 1, tel. 09 310 44949
  
• Adult team 2, tel. 09 310 44949

Please register at the registration machine when you arrive. 

Our address is Työpajankatu 14 A (see more detailed instructions here).

If you want to make an appointment with social work or social guidance, you must be a resident in the service area of the Kalasatama Health and Well-being centre. By appointment, you can visit the social work and social guidance services on weekdays from 8:00 to 16:00, also after 16:00, if necessary.

You can make the appointment

- By calling your case worker, if you have one.
- By calling the appointment booking number.

Appointment booking for young people (16–29 years old)

on weekdays 9:00–11:00 and 12:00–16:00.

• Southern youth team 1, tel. 09 310 44253,
• Southern youth team 2, tel. 09 310 44253

Appointment booking for adults (over the age of 30) 

on weekdays 9:00–11:00 and 12:00–14:00.

• Adult team 1, tel. 09 310 44949
  
• Adult team 2, tel. 09 310 44949

Please register at the registration machine when you arrive. 

Our address is Työpajankatu 14 A (see more detailed instructions here).

You can cancel or change the time of your appointment by calling the appointment booking number.

Appointment booking for young people (16–29 years old)

on weekdays 9:00–11:00 and 12:00–16:00.

• Southern youth team 1, tel. 09 310 44253
• Southern youth team 2, tel. 09 310 44253

Appointment booking for adults (over the age of 30)

on weekdays 9:00–11:00 and 12:00–14:00.

• Adult team 1, tel. 09 310 44949
  
• Adult team 2, tel. 09 310 44949
  

You can call the Social welfare counselling or visit without an appointment

You can make the appointment

Kalasatama social welfare counselling
open on weekdays from 9:00 to 16:00, on Wed also from 16:00 to 18:00

You can come in without an appointment.
Telephone
tel. 09 310 24528
tel. 09 310 24325
tel. 09 310 46820
tel. 09 310 44472

Ask general questions through the online chat

You can ask the housing consultation service questions also through our chat service, which is available on weekdays between 9:00 and 14:30. The chat is open to all Helsinki residents. You can find the chat on the housing consultation service’s internet pages.

Please note that the chat connection is not encrypted so personal information cannot be processed through the chat.

Ask general questions via email

You can also send us general questions without including personal data via email. This connection is not encrypted, but if you wish us to send you a personal answer, please remember to include your contact information.
E-mail: asumisneuvonta@hel.fi.

You can send emails containing confidential information to the housing consultants via a protected email connection. See instructions for sending protected emails.

Please note that your social worker or social care worker may be able to help you with your problem. 

If the situation requires, you can make an appointment with the Kalasatama housing consultation service, which is open on weekdays from 8:00 to 16:00 and also after 16:00, if necessary. You must be a resident in the service area of the Kalasatama Health and Well-being centre.

You can contact us in housing matters by phone or make an appointment by calling the housing consultant of your area.

You can cancel or change your appointment by contacting the housing consultation service of the Kalasatama health care and service area.

Make an application for basic social assistance via 

Kela.

Before applying for supplementary and preventative social assistance, you will need to have a positive or negative decision on basic social assistance from Kela. When Kela has made the decision, you can apply for supplementary and preventative social assistance in a manner of your choosing: 

Electronic application

Fill in and send an electronic application online at any time.
Please note that you will need your online banking codes to use the service.

Printable version (PDF)

Download the PDF fill it in and deliver it to the mailbox in the lobby of the Kalasatama Health and Well-being Centre or send it by post.

Paper version

You can also pick up a paper version of the form from the Kalasatama Health and Well-being Centre, fill it in and deliver it to the mailbox in the lobby of the Centre or send it by mail.

Postal address for the applications:
Helsingin sosiaali- ja terveystoimiala
Nuorten palvelut ja aikuissosiaalityö
Toimeentulotuen hakemusten vastaanotto
PO Box 8320, 00099 City of Helsinki

Call our service number

Mon–Fri from 9:00 to 12:00
- Finnish-speaking customers, tel. 09 3105 6257
- Swedish-speaking customers, tel. 09 3104 4967

Call your appointed worker

If you do not have an appointed worker, you can visit the social guidance services Mon–Fri from 9:00 to 16:00, Wed also from 16:00 to 18:00.