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Health station services

Health station services

Wear a face mask in social and health care services

We recommend that everyone over the age of 12 uses a face mask in all facilities within social and health care services.

Read more here: Coronavirus updates from Helsinki


Corona vaccination of Helsinkians

Information about corona vaccinations here: coronavaccination-en.hel.fi

The COVID-19 vaccination certificate will be available on My Kanta within five days of vaccination. At present, about 95 percent of the vaccination data of Helsinki residents is on My Kanta. If the certificate is not yet available on My Kanta, please wait for the data to be transferred. Read more info at coronavaccination-en.hel.fi:

Where do I get the vaccination certificate?

It is safe to visit health stations also in coronavirus times – non-critical services can be delayed

Due to the coronavirus epidemic access to treatment in non-critical situations can take longer than usual at the health stations. The health stations are open and you do not need to cancel your appointments. It is safe to visit health care services.

It is important to take care of your and the loved ones health also during the coronavirus epidemic, both in case of an acute trouble and a long-term condition.
It may be fateful not to seek help, if the sicknesses get worse.

The lobby greeter will receive you at the health station. The greeter's task is to guarantee you a safe visit. He or she will ask you a few questions and then guide you forward. Thank you for your cooperation!

Do you suspect a coronavirus infection?

If you have symptoms

  • Take the online symptom check-up at omaolo.fi. You will receive instructions based on your symptoms, and you can also book an appointment for a coronavirus test via the service, if necessary. The Omaolo service is available 24/7.
  • If you cannot use the online symptom checker, call the Coronavirus Helpline, tel. 09 310 10024 (every day from 8:00–18:00).

If you have received an exposure notification from the Koronavilkku app

  • Book an appointment for a coronavirus test, even if you do not have any symptoms. Make the appointment at omaolo.fi. The Omaolo service is available 24/7.
  • If you cannot use the Omaolo service, call the Coronavirus Helpline, tel. 09 310 10024 (every day from 8:00–18:00).

If the Coronavirus Helpline is not available and your symptoms are mild, wait until the next day and call again. If you cannot wait and your situation is urgent, ring the national 24/7 Medical Helpline at tel. 116 117.

What to do if you suspect having contracted the coronavirus

If you have received a group screening code

  • Make an appointment for a coronavirus test at omaolo.fi. The Omaolo service is available 24/7.

Are you worried about your health or do you need support with treating a long-term illness. Are you suffering from symptoms that have occurred suddenly?

We offer public health nurse, nurse, doctor, physiotherapist, mental health nurse and substance abuse nurse services. We will start solving your problems during your first contact with us, utilising our varied team of specialists.

Kalasatama Health Station services:
on weekdays from 8:00 to 16:00

The callback service is busy

The callback service is unfortunately busy and there is a delay with the callback. We apologise for the inconvenience (6 July). The callback service is open weekdays 8–15 until 15 August.

We hope that clients only leave one callback request. We call back also during weekends and bank holidays.
In non-urgent matters, we ask clients to contact us later.

Answers to FAQs are found in the chatbot for health stations at www.hel.fi/terveysasemat (in Finnish). Conduct a symptom assessment at omaolo.fi. The service is open 24/7. You can be in contact with an expert, if necessary. On weekdays we reply to contact requests sent before 16.00.

Start using the new e-service channel Maisa. Messages sent through Maisa are handled within 1–3 workdays.
Read more about Maisa

The Medical Helpline provides service in cases of sudden health issues, tel. 116 117 (24 h).
In case of emergency, please call 112.

Please note! The callback service is open weekdays 8–15 until 15 August.


Pollen causes severe symptoms at the moment

  • Remember that pharmacies sell good allergy medicines also without prescriptions (antihistamine tablets, eye drops, cortisone nose spray).
  • You can renew your allergy medicine prescriptions electronically at omakanta.fi (if possible, ask to renew for two years).
  • If you don’t have previous prescriptions, make a request at maisa.fi.
  • Contact your own health station if necessary.
  • We still recommend that you get tested for coronavirus with a low threshold.

I need urgent care, and I cannot wait until tomorrow 

I need non-urgent care 

I wish to cancel or change the time of my appointment 

I would like to book an appointment online for a vaccination, injection or removal of stitches or staples 

Our staff 

I am looking for my treatment information, laboratory results or prescriptions 

I would like to have an online health check-up 


112Please note! In the event of a severe and life-threatening illness or accident, please call the national emergency number




26.04.2021 13:51