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Frequently asked questions about corona vaccinations

Where and when are corona vaccinations administered?
Who will be vaccinated in Helsinki?
Why and how are corona vaccinations administered?
EU Digital COVID Certificate
Protection provided and safety of the corona vaccination
Seniors and other at-risk groups
Rest of the population
Further information

Where and when are corona vaccinations administered?

How can I get the COVID-19 vaccination?

The COVID-19 vaccinations are given at the vaccination points. At the moment, these points are offering vaccinations to Helsinki residents who have turned 12 years and older and at-risk children aged 5 to 11 years.

You do not have to book an appointment to the first and second vaccination doses. 

Book a time at bookcovidvaccine.fi or by calling the appointment booking number 09 310 46300 on weekdays 8–16. We operate a callback service. If your call is not immediately answered, your number is saved and we will call you back within a few days. We also call back in the evenings and on weekends. 

Are the vaccination points visible in the booking system?

Yes, the vaccination points are visible in the booking system. During the appointment booking you can choose at which vaccination point you want to be vaccinated. You can also change the vaccination point. If you booked a vaccination appointment online, change the vaccination point online. If you made the vaccination appointment by phone, change the vaccination point by phone.

When will I receive the COVID-19 vaccination?

At the moment vaccinations are offered to Helsinkians who are 12 years old or older and at-risk children aged 5 to 11 years.

Who will be vaccinated in Helsinki? 

Everyone living in Helsinki is vaccinated in Helsinki when it is their turn to get vaccinated. Non-residents and foreigners staying in Helsinki for a long time are vaccinated at the Helsinki vaccination points, but otherwise vaccination is available in their home municipality. Also Finnish expatriates can get vaccinated in Helsinki if it is their turn to get vaccinated in accordance with the Finnish vaccination schedule. Vaccines are not given to tourists or others who visit Helsinki for a short period.

If you have recently been abroad, the health safety instructions for coming to Finland must be followed. See here for more information on how to proceed after entry.

How do I get information about the vaccination?

You can get information about the vaccination schedules and target groups via the websites coronavaccination-en.hel.fi and hel.fi, print media, the social media channels of the City of Helsinki, and the service locations of social services and healthcare.

Where can I see a booked appointment?

The vaccination appointment can be seen in the booking system at bookcovidvaccine.fi. You also get a text message and e-mail about the booked time. The message also includes instructions about how to change or cancel the booking. You can also ask about a booked appointment by calling 09 310 46300 weekdays 8-16.

Through which public channels can I get information if I don’t use internet?

Information about the vaccination timetables, places and appointment bookings are published also in newspapers and the city’s information points. Everyone over 70 years old will also receive information about the vaccinations per mail.

Who will receive the COVID-19 vaccination?

Everyone who wish to receive the COVID-19 vaccination will be able to receive it. In Finland, the COVID-19 vaccines will be purchased for the entire population. The vaccination is voluntary and free of charge to everyone – including healthcare personnel. 

Is there a risk that I don’t get the vaccine?

Everyone who wants the vaccine will get it. Vaccines are bought for the entire population of Finland.

Do I get an invite for the vaccination?

You will not receive a personal invitation for the vaccine. Information about timetables, places and appointment booking for the different groups are published e.g. on the website coronavaccination-en.hel.fi. People who are 70 years old or older will receive information about the vaccinations per mail.

How has the city prepared for the appointment booking number getting jammed?

We hope that people would use the electronic appointment booking as much as possible, but the phone service is still the preferred service channel for many people. We have prepared for this with a large number of employees.

Can I book a coronavirus vaccination appointment through the callback service at my health station?

You cannot book a vaccination appointment through the callback service at a health station. You can book a vaccination appointment at bookcovidvaccine.fi or by calling the appointment booking number 09 310 46300 on weekdays 8–16.

How do you guarantee that only those in line for a vaccine get it, and not other people?

Only the ones who have the vaccination right will be vaccinated. The vaccination right is something that is checked before the vaccination at the vaccination point.

Can I get the second and third vaccination dose in another city?

The second and third dose are given in the same place as the first. If you move to another city after the first vaccine dose, you will primarily receive the following doses in your new hometown.

Who will get the third vaccination dose, and when?

See the timetable for vaccine doses for different groups here.

I got the first and second vaccination dose abroad less than six weeks apart. Will I get the third vaccination dose in Helsinki?

Yes, you will get the third vaccination dose in Helsinki. THL recommends a third vaccination dose for people who got the first and second vaccination dose abroad less than six weeks apart, when it's been at least six months since the second dose. This also applies to those who have gotten the Sputnik vaccine.

I have booked a time for the third corona vaccination dose. Can I get the influenza vaccination at the same time?

If you have booked a time for the third corona vaccination dose, you will also receive the influenza vaccination if you belong to the risk groups of influenza (see risk groups at influenzavaccination.hel.fi/getting-the-vaccination). Influenza vaccination is not possible without an appointment.

Why and how are corona vaccinations administered?

Why is the COVID-19 vaccination being administered?

The primary goal of the COVID-19 vaccination is to prevent severe cases of COVID-19 and the deaths and loss of years caused by the disease, and to maintain the capacity of healthcare. The COVID-19 vaccination offers protection against the coronavirus disease and especially its severe variations. With the corona vaccine we are trying to stop the coronavirus pandemic. So that the pandemic can be over and we can return to a normal life in the future it would be important that everyone takes the vaccine when it is their turn.

How is the COVID-19 vaccination administered?

The COVID-19 vaccinations are administered at the vaccination points by healthcare professionals. 

EU Digital COVID Certificate

Will I get a certificate of the COVID-19 vaccination?

You can get the EU Digital COVID Certificate conveniently from the My Kanta service. The EU Digital COVID Certificate consists of three different certificates:

1. a COVID-19 vaccination certificate,
2. a certificate of a negative COVID-19 test result,
3. a certificate of recovery from COVID-19.

The COVID-19 vaccination certificate will be available in My Kanta as soon as you have received the vaccination. The certificate will show the name of the most recent vaccine received, the date of administration and the number of vaccine doses. If you have received two vaccines, only the name of the second vaccine dose will be shown.

The information described above will be transferred to My Kanta within approximately five days.

More informationWhere can I print an EU COVID-19 certificate?.

Will I get a vaccination certificate if I was vaccinated abroad?

You should get the vaccination certificate from the country where you were vaccinated, also retrospectively. If you have received the vaccination doses of a vaccination series in different countries, please request the certificate on a full vaccination series from the country where the latest vaccination was carried out.

It is possible to add information about vaccinations given outside of Finland to the electronic patient record, but in Finland the EU Digital COVID-19 Certificate can be given only for a vaccination administered in Finland using a vaccine preparation that is in use in Finland. The cities of Helsinki, Espoo and Vantaa do not give out EU Digital COVID-19 Certificates for vaccinations that have been given abroad.

If you have been vaccinated in another municipality, ask for the vaccination certificate from that municipality.

Protection provided and safety of the corona vaccination

Is the COVID-19 vaccination safe?

The COVID-19 vaccines are evaluated based on the same criteria for quality, safety and effect as other pharmaceutical products. The COVID-19 vaccines go through all the normal research phases. Their effect and safety is studied on tens of thousands of people. A vaccine that has received a sales permit must provide the best possible protection against the disease with as little harmful effects as possible. Even though new vaccines are tested thoroughly, the possibility of rare side effects cannot be completely excluded for any vaccine or medication. 

Which symptoms may the COVID-19 vaccination cause?

The most common symptoms after vaccination include local symptoms on the injection spot, such as pain, redness, a hot sensation and swelling. Other very common symptoms include general symptoms, such as fever, muscle ache, headache, fatigue, irritability, nausea and shivers.

The local and general symptoms usually start within a few days from the vaccination. They stop in a few hours or days. The symptoms can be treated with medications for fever and pain. The local or general symptoms do not prevent you from getting the other vaccine doses.

If I have received the COVID-19 vaccination, do I need to practise social distancing or wear a mask?

Even after receiving the vaccination, it remains essential that everyone maintains safe distances, takes care of hand and coughing hygiene, wears a mask when social distancing is not possible, books a test when showing symptoms, and follows all other instructions regarding COVID-19.

Fever or increased body temperature may be caused by the vaccination, but they may also be symptoms of a COVID-19 infection. This is why you need to stay at home if you have fever after the COVID-19 vaccination until the fever has stopped for 24 hours (without taking medication that reduces fever). If you suffer from fever or increased body temperature for more than 3 days or develop other symptoms indicative of a COVID-19 infection, please book a COVID-19 testing appointment.

See more instructions on avoiding coronavirus infections here..

Can a person with a weakened immune system receive the COVID-19 vaccination?

Yes, they can. The COVID-19 vaccine does not contain live viruses. This means that the vaccination cannot infect the person with the disease itself even if their immune system is weakened.

However, the vaccination will not be given if the person has fever at the time. In this case, the vaccination will be postponed.

Do I need to take the vaccination if I have been infected with COVID-19 in the past?

A coronavirus infection protects most people at least 6-12 months, possibly even longer. Thereby there is no hurry to get a vaccine after you've had the infection. Usually the vaccine should be given 6 months after the infection.

People who are over 60 years old and those who are very strongly susceptible to a severe coronavirus infection (risk groups 1 and 2) will however get a second jab when at least 3 months have passed since the onset of the symptoms or diagnosis. A second jab is also recommended for people who have had a coronavirus infection and received the first jab less than 6 weeks apart.

The third jab is currently not given to those who have had a coronavirus infection, unless the person has a severe immunodeficiency.

More informationSuitability of COVID-19 vaccines for various groups (Finnish institute for health and welfare)

Can you get a COVID-19 vaccine while pregnant, planning pregnancy or breastfeeding?

The Finnish Institute for Health and Welfare (THL) and the World Health Organization (WHO) recommend COVID-19 vaccines for all pregnant women. The coronavirus keeps constantly changing and it is difficult to protect against new variants of the virus other than by taking the coronavirus vaccine.

A person who is pregnant can get a coronavirus vaccine at any stage of the pregnancy. Coronavirus has been shown in many studies to cause a more severe form of illness when a woman is pregnant. The risk of hospitalization and intensive care is increased. Premature delivery and cesarean section are more common than in those that do not have a coronavirus infection.

You can get the coronavirus vaccine if you are planning pregnancy. You can get pregnant after the vaccination without any safety period.

You can get a coronavirus vaccine while breastfeeding. Messenger RNA in the mRNA vaccine is destroyed in the human body in about 24 hours and studies conducted on nursing mothers indicate that it is not passed on into breast milk. A breast feeding mother who has been vaccinated will not infect a new-born with the coronavirus as easily as one who has not been vaccinated.

Read more about the suitability of COVID-19 vaccines for different groups here on THL's website.

Have vaccinated people been infected with the coronavirus?

The vaccine provides protection againt the coronavirus infection, especially towards the severe forms of the illness. Unfortunately, no vaccine provides a complete protection. To get over the pandemic, it’s important that as many as possible get the vaccine when it’s their turn.

Can I donate blood once I have reveiced the coronavirus vaccine?

The coronavirus vaccine does not prohibit you from donating blood. A strong reaction to the vaccine (strong aches, fever or rash) means you cannot donate blood for two days from the moment the symptoms stop.

Seniors and other at-risk groups

I am an elderly person with mobility difficulties. How do I get to the vaccination point?

If you need help with transportation, announce it when you book a vaccination appointment by phone. If you have booked an appointment earlier or online you can contact Senior info. Senior info is available Mon-Fri from 9 am to 3 pm, tel. 09 310 44556.  

We recommend using HSL's Neighborhood routes which are designed to serve, in particular, the elderly and mobility impaired people. The vaccination points have lobby salutors who assist mobility impaired people. There are also wheelchairs on loan.

Kela will provide compensation for travel costs associated with getting vaccinated against COVID-19 under the same terms as for any other trip to visit a healthcare provider (also for the return trip). Clients who use public transport or a private car must claim compensation afterwards from Kela. The easiest way to claim is to visit Kela's e-services at www.kela.fi/asiointi (Finnish) or www.fpa.fi/etjanst (Swedish).

Clients who for health reasons are prevented from using public transportation, or it is not available, can get a reimbursement for using a taxi 27.3.2021-30.6.2022. If you have the right to use a taxi and get reimbursed by Kela, call the regional dispatch number to book a taxi. Please be aware that if you book a taxi in some other way, Kela will not reimburse you for the trip. Read instructions on Kela's website: How to book a taxi.

Can a relative book a vaccination appointment on behalf of an elderly person?

A relative can book a vaccination appointment on behalf of an elderly person. This means that a relative who has an agreement to act on behalf of another person can book a vaccination appointment on behalf of an elderly person at bookcovidvaccine.fi or by calling 09 310 46300 on weekdays 8–16. 

When and how are home care clients vaccinated?

Vaccinations are given according to the national vaccination strategy. Home care clients are vaccinated in the order their vaccination turn comes up. There is not a separate and mutual group for home care clients.

Home care clients are offered vaccinations either at home or at vaccination points depending on their situation. There are some restrictions regarding the storing, transporting and portioning of the vaccines, so it is not always possible to transport the vaccines to a certain location. This is why we wish that as many as possible get vaccinated at the vaccinations points. Clients in service houses are also vaccinated in the service houses. Please check with the staff if you are entitled to be vaccinated in the service house.

When are personal assistants vaccinated?

Personal assistants get vaccinated in accordance with the national vaccination strategy, so there is no separate vaccination schedule for personal assistants.

How do I know if I am part of an at-risk group?

Risk groups being vaccinated include the elderly and people with illnesses or conditions that very highly expose or expose to severe COVID-19. 

You can also call Helsinki's coronavirus helpline tel. 09 310 10024 (every day 8–18) and ask, if you are part of an at-risk group.

Why are special groups, such as people with disabilities, not mentioned in the risk groups in the vaccination order?

Diseases and conditions are divided into two groups (risk group 1 and 2) depending on the degree of exposure to severe COVID-19 that is caused by them. The groups and the examples mentioned in them illustrate which underlying diseases and conditions belong to the group in question. It has not been possible to list each individual disease and condition and their severity rates.

Are there wheelchairs at the vaccination points?

Yes, it is possible to borrow wheelchairs at the vaccination points.

Rest of the population

Can a person under the age of 18 book a vaccination appointment themselves?

12-17-year-olds can book a vaccination appointment themselves at bookcovidvaccine.fi or by phone on 09 310 46300 weekdays from 8 am to 4 pm. The guardian of a young person can also book a vaccination appointment on behalf of the young person.

Which vaccines are used for children and young people?

Pfizer or Moderna vaccines are used for vaccinations for people who have turned 12 years and older. At-risk children aged 5 to 11 years are currently administered the BioNTech-Pfizer's Comirnaty vaccine. For the time being, only BioNTech-Pfizer's Comirnaty COVID-19 vaccine can be given to men and boys under 30 years of age. For more information about vaccines, please visit the website of the Finnish Institute for Health and Welfare (THL).

Further information



11.01.2022 15:24