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Itäkatu family centre, frequently asked questions

When did the new Itäkatu Family centre open?

The Itäkatu Family Centre opened to the public on 12 of June 2017, in Itäkeskus at  Tallinnanaukio 1.

Why was a family centre established at Itäkatu?

The Itäkatu Family Centre brings together services for children and families under one roof, ranging from preventative services to treatment services. This ensures comprehensive support to families, in accordance with their needs.

Establishing the Family Centre is linked to the reform of the City of Helsinki’s social and healthcare services. The services will be brought together into three kinds of centres, which will provide services in a comprehensive manner, under the same roof.

To whom are the Itäkatu Family Centre’s services intended?

The target group of the Family Centre are children between the ages of 0 to 18 and their families. Most of the clients come from the eastern city areas.

What services are available at the Itäkatu Family Centre?

Itäkatu Family Centre offers maternity and child health clinic services, family counselling, maternity and child health clinic psychologist services, preventative oral health care services for children and young people, speech therapy, physiotherapy and occupational therapy, upbringing and family guidance services, child welfare services and services for the disabled.

In addition to this, employees from other service centres will visit the Family Centre, when the clients require their services, which can include, e.g. adult social work or substance abuse and mental health care services for adults.

Services offered at home include home services for families with children and family work for families with children.

Which maternity and child health clinics have moved to the Itäkatu Family Centre?

Kivikko, Kontula, Myllypuro and Herttoniemi maternity and child health clinics have moved to Itäkatu Family Centre.

How can I make a clinic appointment with the new Family Centre?

Your own maternity and child health clinic will give you the next appointment.

Will I continue appointments with my old public health nurse at the new clinic?

If possible, we will attempt to maintain all the previous treatment contacts. However, we cannot guarantee that the public health nurses or other nursing staff will remain the same for all clients. All our professionals will continue to have access to all the client’s data.

Is the Itäkatu family Centre easy to find and accessible?

The Itäkatu Family Centre is located in Itäkeskus, at Tallinnanaukio 1. The Family Centre’s location is easily accessible for families with children moving around with prams or pushchairs: metro and bus stops are right next to the building.

General information about Family Centres

Who are the target group of Family Centres’ services?

Most of the children in Helsinki are healthy and doing well. The Family Centre provides them with good basic services. However, an increasing number of children and young people require special services. According to research, many parents are also worried about their own ability to cope.

How can I access the services?

The Family Centres are located along good, diverse traffic connections, which means that the services are also accessible to those who find moving around challenging, for example, because of prams. The services are also provided locally in residential areas (through daycare centres) and brought into homes. Online services will be developed to supplement the physical service network.

How is it decided what is the “right” location for a Family Centre? Is it decided based on the number of children living nearby or on other matters?

The number of children is growing and the amount of children has increased, particularly in the city centre, in recent years. In different residential districts, the growth has been distributed in different ways. The uneven population structure remains. As new residential districts are being built, families with children are also moving within the city. Service Centres are not as vulnerable to population changes as decentralised services.     

Why can’t the Family Centre be in my local maternity and child health clinic, just a walking distance away from home?

The availability of special services’ professional resources is low on a city-wide level, and it is not possible to distribute them into 24 different clinics. Bringing all the special expertise under one roof means that the services need to be centralised to fewer service centres. Currently, several maternity and child health clinics are working with smaller labour resources and are, therefore, vulnerable, for example if employees fall ill.

Does this mean that all services will be centralised and the clients need to come to them?

The intention is to also provide services outside the Family Centres and in residential areas. This could mean, for example, that the health check-ups of certain age groups will be implemented in daycare centres and that home visits are offered to some client groups. The model for performing health check-ups at daycare is being reviewed and developed, in cooperation with daycare services.

Could acute care of under school-age children take place at the Family Centre?

This is being investigated and reviewed together with health stations. About half of the municipality’s residents wish that the Family Centres could be “germ-free zones” that would not offer medical care for illnesses. On the other hand, about half of residents are hoping that doctor’s appointments could take place in wellbeing and health stations that have more comprehensive health services for children and the whole family (Perhekeskus (Family Centre) study 16 May 2014. N = 300).