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The Maisa portal

The Maisa portal is Helsinki’s main e-service path for social services and health care. Helsinki residents are encouraged to use Maisa as their primary means of communication with municipal healthcare providers.

Health care staff will usually reply to messages sent in Maisa within three workdays.

You can use Maisa on a web browser at www.maisa.fi or download the Maisa app onto your device for free via the iOS or Android app store. To log into Maisa, you will need online banking credentials or another type of strong authentication.

How to use Maisa

Using Maisa on behalf of someone else 

A legally competent person aged 18 or over may authorise a person of their choice to act on their behalf. Guardians of children have the right to act on the child’s behalf.

Acting on behalf of another person in the Maisa portal

Read more about acting on someone else’s behalf on Maisa’s website.

Digital support

Do you need support with using a computer, smart phone or tablet? Do you need guidance with electronic identification or using different online services?

Helsinki offers free digital support for the use of digital services, software and devices both remotely and at various service points.

You can contact Helsinki Info to request remote support by submitting this form or by calling tel. 09 310 111 11.

You can find hands-on digital support at different locations in the city for example in libraries, youth centres, adult education centres, senior and service centres and resident centres. Digital support is available in different languages.

See accessible digital support service points on the service map

Read more about Helsinki’s digital support: digituki.hel.fi