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Making an emergency call

The emergency number should always be called in urgent, actual emergencies, if life, health, the property or environment is under threat or in danger or if there is a reason to suspect them to be.

Make the emergency call yourself, if possible. Protect the patient against immediate danger or further damage (traffic, heat, coldness), secure the patient’s airways, stem heavy bleeding and ensure that there is sufficient guidance for the professionals to locate the patient. Follow the emergency centre’s instructions. If the emergency centre is busy, do not cut off the call.

How does the emergency medical care staff operate at the accident site?

When the paramedics arrive at the patient, they carry with them the examination and treatment equipment, suction and oxygen device and a defibrillator equipped with a monitor. After examining the patient and giving the necessary emergency medical care, they either call for additional help (doctor unit or field director of emergency medical care) or make a decision concerning the patient’s transfer and transport method.

An emergency call does not always lead to an ambulance ride to a hospital; instead, the patient may be left at home or at the scene of the accident after the examination and necessary treatment and guidance. Sometimes, patients can come in for treatment by car or taxi. Approximately 40% of assignments carried out by the emergency medical care did not lead to ambulance transport in 2016.