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Chargeable customer cards contract terms

Chargeable customer cards contract terms

1. Monthly pass and multi-visit customer cards are personal
Multi-visit and monthly pass products are stored on a customer card. A customer card (smart card) costs EUR 4.00 and is used to store all purchased season, multi-visit and monthly pass products. You can use the card to pass through gates and doors directly to the sports facility.

2. Period of validity
Each product is valid for two year from the date of purchase and must be used in full within the period of validity. Season products are valid as follows: 1 month = 30 days, 4 month-long season = 120 days, starting from the first time the card is used. The outdoor swimming pool season lasts from the opening day to the closing day each year. Monthly passes and seasonal products allow one (1) entrance per day. Check the validity period of your access rights at your local sports facility.

3. Using the customer card
When you arrive at the sports facility, swipe the card in front of the card reader: If there is a valid product for your chosen service on the card, you will hear a signal when you swipe the card at the reader at the gate/door, after which you will be able to open the gate/door. Single visit tickets have a code on them that you must enter on the card reader's PIN pad. If you want to use your multi-visit card to pay for a friend's visit as well, please go to the customer service desk.

4. Using the services
The service purchased for the card can be used at the place of purchase and any sports facilities from less expensive price categories (Yrjönkatu, Itäkeskus, Jakomäki and Pirkkola swimming halls, outdoor swimming pools, Latokartano Sports hall, Liikuntamylly and Töölö Sports hall, gyms, artificial ice rinks). Be sure to check the places where the card can be used when purchasing a product. The staff have the right to prevent use of the services in the event of an abuse or infringement of the rules and regulations.

5. Swimming benefit
In swimming halls that feature a gym, you can go to the sauna and have a swim in connection with your gym training, for no additional charge.

6. Access to the City of Helsinki’s sports facilities for assistants
If a customer is entitled to have a personal assistant, the assistant will be allowed free access to the City of Helsinki’s sports facilities in their role as assistant. The customer may be requested to prove their need for an assistant. Entitlement to a personal assistant can be proven with a social services and health care decision or separate card stating the decision, or by showing HSL’s ‘Companion Pass’ card. Assistants are also granted free access to the City of Helsinki’s group exercise classes.

Special swimming cards 2 and 3 require the card holder to be accompanied by an assistant(s).

7. Payment
Products can be paid for using cash, debit cards, Nets credit cards, SporttiPassi, EazyBreak, Ticket Mind & Body cards or sports vouchers: Smartum Oy’s Liikunta- ja kulttuuriseteli or Saldo card, Nets Oy Virike vouchers, as well as RJ-Kuntoseteli Oy’s Tyky-Kuntoseteli.

SporttiPassi and other sports and culture vouchers or cards cannot be used to purchase products from the Others category or pay for entrance or cards on behalf of another person. The Sports Services' pricing information can be found at this page

8. Missing cards
If your card goes missing, please notify us immediately. We can deactivate the missing card and transfer any remaining products to a new card. A new card costs EUR 4.00.

9. Promotions
Promotions cannot be combined. Discount percentages or euro discounts only cover standard price products, not products in the discount category or products that have already been discounted. Campaign and promotional products may have atypical periods of validity.

10. Refunds and product changes
Product changes and exchanges are processed on a case by case basis. In the event of a severe illness or other similar obstacle that prevents exercise, please request an exercise break for the card immediately. Refunds will not be granted retroactively. Customer card fees will not be refunded.

11. Age limits for different services
Children under the age of 7 and children who cannot swim will not be admitted to a swimming hall or pool without an escort who is over the age of 15. Girls and boys over the age of 7 must use their respective changing rooms. Swimming in 50 m pools and diving pools requires that you are able to swim for at least 25 meters. Gyms and exercise groups have an age limit of 15 in order to ensure general safety. Small children are not permitted in gyms for their own safety.

We reserve the right to make changes.