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Contact information and feedback

Please note that the Education Division will not take visitors to its daycare centres and schools due to the coronavirus until further notice. This applies to both domestic and international guests and media representatives (updated 18 January 2022).

Education Division's switchboard: +358 9 310 8600 Mon–Fri 8–16


Education Division's customer service

Give feedback, share an idea or ask via our feedback form.

Education Division's customer service stands ready to help you in all education-related questions regarding the services run by the City of Helsinki. We can help you with municipal early childhood education, daycare centres, family daycare, playgrounds, comprehensive schools, upper secondary schools and vocational education. Call us on +358 9 310 44986  Mon–Fri 10 am–12 noon and 1–3 pm. Customer service can also be reached by email: koulutusneuvonta@hel.fi. Do not send personal information, such as personal identity codes by email.

Customer service will be closed on Friday 28th of January from 11.30 am untill 3 pm.

If you wish to have service in a language other than Finnish or English, you can ask for an interpreter to join the call or personal appointment. There are plenty of interpretation language options available such as Arabic, Chinese, Swahili, Thai, Russian, and more.

Paper post can be delivered to the letterbox by the front door at Töysänkatu 2D. You can also leave your paper post to the reception service staff.

Service guidance for early childhood education

Are you looking for a place for your child in early childhood education or pre-primary education? Service guidance for early childhood education and pre-primary education helps you with applying.
Email: varepalveluohjaus@hel.fi, telephone: +358 9 310 80488.

Phone service opening hours at the turn of the year 2022:

  • 27 December–14 January Mon–Fri, 9 am–12 noon
  • 6 January 2022 (Epiphany): closed
  • 17 January 2022 onwards: open normally Mon–Fri, 9 am–3 pm

Asti user guidance is open Mon–Fri, 8 am–6 pm on 09 310 88 800.

Learn more: Service guidance for early childhood education

Guidance on English-language and Bilingual Services

Customer service on English-language and bilingual education and daycare services is available in Finnish and in English. You can also book a telephone or online appointment by email.

Education Coordinator Elena Silverang
eduguidance@hel.fi
tel. +358 9 310 28393

User guidance for E-services 

Telephone: +358 9 310 88800 (Mon–Fri 8–18). The user guidance fo the City of Helsinki E-services gives guidance on the Asti online service. For data security reasons the user guidance cannot see any information about the caller, application or applicant.

Helsinki Adult Education Centres

+358 9 310 88610 Helsinki Finnish Adult Education Centre

+358 9 310 49494 Helsinki Swedish Adult Education Centre Arbis


International affairs

The Education Division does not coordinate Erasmus+  partner searches, traineeships, or visits. Those interested in visiting, job shadowing or partnerships with schools are encouraged to search for a suitable partner on platforms such as:

Helsinki City Education Division does not coordinate these kinds of visits and activities at division level.

Another alternative is that you would distribute your wishes on the mailing lists of the Finnish National Agency for Education by contacting them. This way you might reach several Finnish schools, including example schools in Helsinki.

  • erasmus.yleissivistava@oph.fi (for school visits)
  • erasmus.ammatillinen@oph.fi (for visits in vocational training)

Education Division contact details for international affairs

Senior Advisor, international affairs
Hanna Björkman
hanna.bjorkman@hel.fi
tel. + 358 9 310 82610

Vocational education
Pedagogical specialist Eerika Kantonen
eerika.kantonen@hel.fi
tel. + 358 9 310 89341

Shorter visits to the Education Division units and media visits from abroad, please contact:
Planner of international affairs Marika Lahti
marika.lahti@hel.fi

Please note that the Education Division will not take visitors to its daycare centres and schools due to the coronavirus until further notice. This applies to both domestic and international guests and media representatives (updated 18 January 2022).

Archives (copies of basic education and general upper secondary education certificates)

tel. +358 9 310 86346, +358 9 310 86638
email: arkisto.kasvatusjakoulutus@hel.fi  

To order copies of certificates, please submit the relevant form (under Other forms) or see City of Helsinki E-services (under Childhood and education) 

City of Helsinki Registry
tel. +358 9 310 13700
Pohjoisesplanadi 11–13, Helsinki 17

Email addresses
Education Division: kasvatusjakoulutus@hel.fi
Personal email addresses are in the format firstname.lastname@hel.fi