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Contact information and feedback

Education Division's switchboard:  09 310 8600 Mon–Fri 8–16

Education Division's customer service

Give feedback, share an idea or ask via our feedback form.

Education Division's customer service stands ready to help you in all education-related questions regarding the services run by the City of Helsinki. We can help you with municipal early childhood education, daycare centres, family daycare, playgrounds, comprehensive schools, upper secondary schools and vocational education. Call us on +358 9 310 44986  Mon–Fri 10 am–12 noon and 1–3 pm. Customer service can also be reached by email: koulutusneuvonta@hel.fi. Do not send personal information, such as personal identity codes by email.

If you wish to have service in a language other than Finnish or English, you can ask for an interpreter to join the call or personal appointment. There are plenty of interpretation language options available such as Arabic, Chinese, Swahili, Thai, Russian, and more.

PLEASE NOTE! Due to the coronavirus, Education Division's customer service is available primarily by phone and via the online feedback form. In urgent matters, please book an appointment in advance. Mail can be delivered to the letterbox by the front door at Töysänkatu 2D. You can also leave your mail to the reception service staff.

Service guidance for early childhood education

Are you looking for a place for your child in early childhood education or pre-primary education? Service guidance for early childhood education and pre-primary education helps you with applying. Email: varepalveluohjaus@hel.fi, telephone: +358 9 310 80488 (Mon–Fri 9–15)

Learn more: Service guidance for early childhood education

Daycare & education guidance for international families

This service is aimed at families who have moved or are planning to move to Helsinki from abroad. Customer service is available in Finnish and English, and we are happy to help you with any questions about daycare and schools for children in Helsinki. We currently provide service remotely due to the coronavirus restrictions.

Telephone customer service for international families is open on Mondays and Wednesdays. You can also email your inquiry or book a telephone or video conference call at eduguidance@hel.fi. We offer customer service in Finnish and in English.

Telephone: +358 9 310 33444 (Mondays and Wednesdays 14-17)
Email: eduguidance@hel.fi


Helsinki Adult Education Centres

+358 9 310 88610 Helsinki Finnish Adult Education Centre

+358 9 310 49494 Helsinki Swedish Adult Education Centre Arbis


International relations

Due to the coronavirus, all international visits are cancelled until further notice.

Before contacting us please note that the division does not coordinate activities such as job shadowing. Those interested in job shadowing or partnerships with schools are encouraged to search for a suitable partner on platforms such as eTwinning and School Education Gateway.

All school site visits and media visits from abroad are coordinated by the division; centres are not to be contacted directly.

International relations
Head of international relations Hanna Björkman
hanna.bjorkman@hel.fi
tel. + 358 9 310 82610

International and media visits
Planner of international affairs Marika Lahti
marika.lahti@hel.fi
tel. + 358 9 310 82611 


Archives (copies of basic education and general upper secondary education certificates)

tel. +358 9 310 86346, +358 9 310 86638
email: arkisto.kasvatusjakoulutus@hel.fi  

To order copies of certificates, please submit the relevant form (under Other forms) or see City of Helsinki E-services (under Childhood and education) 

City of Helsinki Registry
tel. +358 9 310 13700
Pohjoisesplanadi 11–13, Helsinki 17

Email addresses
Education Division: kasvatusjakoulutus@hel.fi
Personal email addresses are in the format firstname.lastname@hel.fi