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Contact information and feedback

Service guidance on the Education Division's services

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Switchboard 09 310 8600 Mon–Fri 8am–4pm

Customer service: 09 310 44986  Mon–Fri 10 am–12 noon and 1–3 pm. Daycare, family daycare, playgrounds, comprehensive schools, upper secondary schools, vocational education

PLEASE NOTE! Education Division's customer service is available primarily by phone and via the online feedback form. In urgent matters, please book an appointment in advance. Mail can be delivered to the letterbox by the front door at Töysänkatu 2D. You can also leave your mail to the reception service staff.

Daycare & education guidance for international families

This service is aimed at families who have moved or are planning to move to Helsinki from abroad. Customer service is available in Finnish and English, and we are happy to help you with any questions about daycare and schools for children in Helsinki. We currently provide service remotely due to covid restrictions.

Telephone customer service for international families is open on Mondays and Wednesdays. You can also email your enquiry or book a telephone or video conference call at eduguidance@hel.fi. We offer customer service in Finnish and in English.

Telephone: +358 9 310 33444 (Mondays and Wednesdays 14-17)
Email: eduguidance@hel.fi

Please note: Daycare & Education Guidance is on summer holiday July 13th to August 1st. In urgent matters please contact service guidance customer service.


Guidance on English-language services

If you need guidance on bilingual or English education services, please contact Education coordinator Anni Holopainen by email at anni.holopainen@hel.fi, or by phone on +358 9 310 27922. 

Helsinki Adult Education Centres

+358 9 310 88610 Helsinki Finnish Adult Education Centre

+358 9 310 49494 Helsinki Swedish Adult Education Centre Arbis


International relations

Due to the coronavirus, all international visits are cancelled until further notice.

Before contacting us please note that the division does not coordinate activities such as job shadowing. Those interested in job shadowing or partnerships with schools are encouraged to search for a suitable partner on platforms such as eTwinning and School Education Gateway.

All school site visits and media visits from abroad are coordinated by the division; centres are not to be contacted directly.

International relations
Head of international relations Hanna Björkman
hanna.bjorkman@hel.fi
tel. + 358 9 310 82610

International and media visits
Planner of international affairs Marika Lahti
marika.lahti@hel.fi
tel. + 358 9 310 82611 


Archives (copies of basic education and general upper secondary education certificates)

tel. +358 9 310 86346, +358 9 310 86638
email: arkisto.kasvatusjakoulutus@hel.fi  

To order copies of certificates, please submit the relevant form (under Other forms) or see City of Helsinki E-services (under Childhood and education) 

City of Helsinki Registry
tel. +358 9 310 13700
Pohjoisesplanadi 11–13, Helsinki 17

Email addresses
Education Division: kasvatusjakoulutus@hel.fi
Personal email addresses are in the format firstname.lastname@hel.fi