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The City of Helsinki's Communications Department is responsible for the city's centralised communications. It also coordinates the communications and marketing of the city's overall operations, in addition to providing advisory services for residents and new arrivals, and leading efforts to increase resident participation in municipal decision-making. 

The city's Communications Division is led by Chief Communications Officer Liisa Kivelä.


The Communications Department consists of the following units:

External Communications reports on City Council and City Board decisions. The unit is also responsible for domestic and international media services and supporting the external communications needs of the other units of the City Executive Office.

Internal Communications is responsible for communications targeting city personnel, as well as content that focuses on Helsinki as an employer and change communications. The unit also produces content for and develops the city's internal communication channels and organises communications training.

Content Production produces the centralised digital communications channels of the city. This includes the website, the periodical print publication Helsinki-lehti, and the Helsinki-kanava online video service. The unit also maintains the social media channels of the city and the InfoFinland website that provides key information on Finland in 12 languages.


The Brand unit is responsible for managing and developing Helsinki’s brand and marketing strategy. It also implements priority brand and marketing measures and provides brand identity policies and guidance. In addition, the unit promotes events in the city by fostering urban event partnerships and attracting large-scale events to Helsinki.

Media contacts

Participation and Citizen Information

The Participation and Citizen Information unit provides both interactive and digital resident participation services and is responsible for developing models and coordinating city-wide efforts to promote community engagement. In addition, the unit organises mediation services and provides important advisory services for city residents and newcomers. 

PR and Protocol

The PR and Protocol unit coordinates the organisation of representative functions, receptions and VIP events. It also coordinates visits to the city from international experts. Another one of the unit's responsibilities is to provide advice on issues related to hospitality, representation and city protocol.