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Immigration Unit

Support for those arriving to Helsinki from Ukraine

The City of Helsinki is prepared to help people fleeing the war in Ukraine. You can receive support and help from the health and social services in Helsinki, if needed.

Read more: Information for those arriving to Helsinki from Ukraine.

Immigration Unit

The Immigration Unit provides guidance and advice in matters related to integration, immigration, human trafficking, and services for undocumented migrants. Supporting the customer’s independent initiative and strengthening social inclusion are the basic principles of our activities. Anyone who needs advice and guidance can contact us. The Unit employs a multiprofessional team of social welfare and health care experts. We also use interpreters.

Contact information

On-site service

The Immigration Unit's guidance service is available without an appointment on weekdays 8.15-16.00 at the Kalasatama Health and Well-being Centre at Työpajankatu 14 A, 1st floor. You can register at a registration machine for counseling without an appointment or without identifying yourself.

By phone

  • For advice and information, you can call us during weekdays 8.15-12.00 and 13.00-16.00 at tel. 09 310 37577
  • For advice and information related to undocumented migrants, you can call us during weekdays 9.00-16.00 at tel. 09 310 23747

  • You can also find and follow the Immigration Unit in:

    Facebook — Maahanmuuttoyksikkö Helsinki

    Instagram — @maahanmuuttoyksikko_helsinki ja @jalkihuolto_mayk


    We provide social services that promote integration and urgent and necessary social services, depending on the customer’s situation. Our key customer groups are:

    • Residence permit on the following grounds (when the 1st residence permit is less than 2 years old)
      • Residence permit recipients on grounds of asylum (including quota refugees), individual human reason or subsidiary protection
      • Temporary residence permit (B permit)
      • Based on family ties (regardless of the sponsor's own residence permit type or nationality)
    • After-care
      • Persons aged 18-24 who have arrived in Finland as a minor without a guardian
      • The services will be provided even if the 1st residence permit is more than 2 years old
    • People wishing for an initial assessment
      • Those not registered as unemployed jobseekers (e.g. parent caring for a child under the age of 3, employed, students)
      • Residents who have stayed in Finland less that 3 years
    • Victims of human trafficking
      • Persons suspected of exploitation
      • Persons who have been involved in the system of assistance to victims of trafficking
    • Foreign persons without a residence permit and without a recorded municipality of residence
      • Asylum seekers receive services from the reception center

    Additional information and useful links: — Information about living in Helsinki

    InfoFinland — Information about Finland in different languages

    Finnish courses — Search for Finnish and Swedish language courses

    Migri — The website of the Finnish Immigration Service

    Migri / Youtube — Videos in different languages e.g. about applying for a residence permit

    Finnish Refugee Council — Materials for immigrants in different languages e.g. on civic orientation

    Tienoo — Videos and instructions about everyday life, society and rights in Finland

    PALOMA Center of Expertise — Support for professionals and organizations working with the mental health of people from a refugee background

    22.06.2022 08:48