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Reporting a need for social services

Are you concerned about a loved one or a person you have met?

A report based on the Social Welfare Act can be made about anyone whose situation seems alarming. The person in question might be unable to manage their income, substance abuse or independent living, or the difficult situation might have extended. The purpose of the report is to ensure that the person in question receives the support and services they need to cope with their situation.

You can submit a report even without the person’s consent.

As a private person, you can submit a report anonymously. If you provide your name, the party concerned has the right to be informed, even if you have refused to provide it.

Please provide sufficient information in the report so that we can reach the correct person.

How can I submit a report?

You can submit a report in client portal Maisa without logging in via this link or by going to the front page of Maisa (maisa.fi) and click “Submit a Social Care Notification”. When your report is about a Helsinki resident, choose Helsinki as municipality. Fill in the notification and send it.

If you want to fill in a paper form, you can deliver it to any service points for adult social work. You can also send the report by post to the following address. A printable form will be available soon.

City of Helsinki
Social Services and Health Care Division
Adult Services/Social Guidance
Ala-Malmin tori 2
PO Box 7970
00099 City of Helsinki

Which services can I contact?

During office hours, you can also call the service points for adult social work. You can also submit a written report directly to a service point.

If you know that the person lives or stays elsewhere, please contact the social welfare authority in that municipality.

You can receive advice and guidance from social services by phone on +358 (0)9 310 44400, Mon–Fri 9–16, or via chat, Mon–Fri 9–16. Please click here for more information acout social services councelling.

Outside office hours, you can contact emergency social services, tel. +358 (0)20 696 006. In the event of an emergency, please call 112.

What happens after the report?

After the report has been received, a service needs assessment for the person in question will start immediately, within 1 or 2 working days. A social welfare professional will assess the content of the report and the urgency of the situation and start looking into the matter.

Urgent matters

If the person needs a service need assessment or other social services urgently, please contact the telephone exchange on +358 (0)9 310 169 during office hours (Mon–Fri 8:15–16) or, outside office hours, emergency social services on +358 (0)20 696 006. In the event of an emergency, please call the public emergency number 112.



14.04.2022 15:57