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Information on social services for young people and adults

You can come to us if you have any questions or issues related to your

  • livelihood and financials
  • housing
  • functional ability and well-being
  • personal relationships
  • participation and rehabilitation.

The objective is to work through difficult situations together. You are also welcome to contact us if you are worried about another person and their coping or life management.

Participate in developing the hel.fi website

The survey gathers residents' experiences of what it is like to seek information or help from Adult Social Services. Read more and answer the questionnaire


Wear a face mask in social and health care services

We recommend that everyone who is 12 years old or older uses a face mask in all social and health care facilities.

Read more here: Coronavirus updates from Helsinki



Start using the e-service channel Maisa

As a new client, you can contact Social Services or submit an application in Maisa (www.maisa.fi). Select ‘Social Services’ under ‘Your Menu’ and then select ‘Submit an Application’ (also for sending messages).
Read more about Maisa and find instructions for using Maisa


Social Counselling

Do you need information about Helsinki’s social services? Would you like to know how to apply for benefits? You can visit one of our service points for social counselling, call our telephone service or contact us via chat. You can use our services anonymously.

Call us on weekdays 9.00–16.00 tel. +358 9 3104 4400

Our chat is open on weekdays 9.00–16.00 (in Finnish)


Social counsellors are available without an appointment at the following service points:

Kalasatama service point

Työpajankatu 14 A, 1st floor, 00580 Helsinki
Map and connections
Mon-Fri 8.15–16.00

Myllypuro service point    
Jauhokuja 4, 3rd floor, 00920 Helsinki   
Map and connections
On weekdays (except Tue) 9.00–15.00
Tue 12.00–15.00

Vuosaari service point
Kahvikuja 3 A 2nd floor, 00980 Helsinki
Map and connections
On weekdays (except Tue) 9.00–15.00
Tue 12.00–15.00

Haaga service point
Hopeatie 6, 1st floor, 00440 Helsinki     
Map and connections
On weekdays (except Tue) 9.00–15.00
Tue 12.00–15.00

If you have already been assigned a case worker, please be in touch with them.


Services for Young People and Adult Social Work

If you feel that you do not have the knowledge, skills or resources to cope with your daily life, we will help you find a way forward. We will work together with you, your loved ones and professionals from different fields, to help you create the life you want to lead.

You can reach us during weekdays 9.00–11.00 and 12.00–14.00 at, except Haaga servicepoint (clients over 30 years) during weekdays  12.00–15.00.

Kalasatama service point
Tel. +358 9 310 44253 (for clients between 16-29 years)
Tel. +358 9 310 44949 (for clients over 30 years)

Myllypuro service point
Tel. +358 9 310 43462 (for clients over 30 years)

Kontula service point
Tel. +358 40 717 5104 (for clients between 16-29 years)

Vuosaari service point
Tel. +358 40 737 4803 (for clients between 16-29 years)
Tel. +358 9 310 43462 (for clients over 30 years)

Malmi service point

Tel. +358 40 336 2474 (for clients between 16-29 years)
Tel. +358 40 705 8432 / 040 336 1479 (for clients over 30 years)

Haaga service point
Tel. +358 40 147 8504 (for clients between 16-29 years)
Tel. +358 9 310 62819 (for clients over 30 years)  during weekdays 12.00–15.00

If you have already been assigned a case worker, please be in touch with them.


Immigration Unit

We offer guidance, advice and various integration services for immigrants and refugees settling in Helsinki. We also organise urgent and necessary social services for undocumented migrants.

For advice and information you can call us during weekdays at 8.15–12.00 and 13.00–16.00 at tel. +358 9 310 37577

For advice and information related to undocumented migrants you can call us during weekdays at 9.00–16.00 at tel. +358 9 310 23747


Centralised Benefit Handling

We grant supplementary and preventive social assistance to support your independent coping as well as to prevent social exclusion. Social assistance can be granted for instance to alleviate difficulties caused by over-indebtedness or in a sudden deterioration of your financial situation.

If you need information on supplementary or preventive social assistance, please contact us during weekdays 9.00–12.00 tel. +358 9 310 56257


Housing Support Services

If you are homeless or in need of housing support, you can contact us and we will help you find solutions to your situation.

You may use our chat service during weekdays 9.00–15.00 (in Finnish) or call the service points for young people and adult social work listed above.




15.11.2022 07:50