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Housing consultation

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Picture from a street

Housing counsellors offer help and advice on various housing-related problems. Various life difficulties can be the reason for housing problems. There are different channels and service systems that offer help for these kind of difficulties, and housing counsellors may steer the customer towards these services when necessary.

A housing counsellor can help you with:

  • difficulties with paying rent  
  • threat of eviction
  • applying for allowances and benefits
  • other housing challenges

Contact us on time

  • It is important that any problems with housing are solved as early on as possible.  The housing counsellors can review your situation comprehensively. For example, they can evaluate problems with rent. When necessary, the housing counsellor can, with your permission, contact Social Services or Kela. The aim is that your situation is improved and that housing can continue as normal. Housing counsellors are committed to professional confidentiality.
  • If you would like to meet a housing counsellor, you can make an appointment with the housing counsellor in your residential area. You can contact us via telephone or e-mail. Check the contact information to find out if there is a housing consultant in your area. The e-mail addresses follow the standard form, firstname.lastname (at) hel.fi, exceptions are listed below.

Housing counsellors at local social work and social instruction units (please note that not all areas are covered):

Western district       

Eastern district    

Southern district

  • Postal codes: 00240, 00520, 00560, 00600, 00610
    Iiris Rautiainen  tel. +358 (0)9 3104 4012 
  • Postal codes: 00510, 00530, 00540, 00550, 00580, 00610  
    Anna Poikkijoki tel. +358 (0)9 3104 4014

Northern district 

  • Postal codes: 00660–00690, 00700, 00730
    Elina Uusitalo, tel.. +358 (0)9 3104 1210
  • Postal codes: 00640, 00710, 00720
    Sari Ylitalo, tel. +358 (0)9 3102 4458
  • Postal codes: 00620, 00630, 00760, 00770
    Mirva Sillanpää, tel. +358 (0)9 3101 5630
  • Postal codes: 00650, 00740, 00750, 00780, 00790
    Niina Vasara, tel. +358 (0)9 3102 3143


Housing counsellors in the properties of the City of Helsinki Heka Oy:
The counselling is only for residents of these properties. In urgent matters, please contact your own property or a social services unit.

  • Heka southern office:
    Kantakaupunki and Pikku Huopalahti area: Salla-Mari Pyykkönen, tel. +358 (0)9 3102 1719
    Kumpula and part of Kansanasunnot area: Iiris Rautiainen, tel. +358 (0)9 3104 4012
    Vallila and part Kansanasunnot area: Anna Poikkijoki, tel. +358 (0)9 3104 4014
  • Heka eastern office:
    Kontula area: Satu Rautiainen, tel. +358 (0)9 5767 3852, 9-10 am
    Vesala area: Anne Löfgren, tel. +358 (0)9 5767 3851
  • Heka south-eastern office:
    Laajasalo, Kulosaari and Herttoniemenranta area: Monika Veske, tel. +358 (0)9 3104 2992
    Siilitie and Roihuvuori area: Tarja Ruotsalainen, tel. +358 (0)9 3104 2993


  • Heka western office:
    Haaga and part of Malminkartano area: Anna Julmala, tel. +358 (0)9 3104 2995
    Kannelmäki and part of Malminkartano area: Kirsi Heikkinen, tel. +358 (0)9 3104 2996
    Maunula area: Anne Löfgren, tel. +358 (0)9 3104 2994

    Heka north-eastern office:
    Ala-Malmi, Ylä-Malmi, Tapanila, Tapaninvainio areas and from Pukinmäki Asteritie 7 and Ukkostie 1 & 4: Elina Uusitalo puh. 09 3104 1210

Pukinmäki, Savela, Pihlajamäki, Pihlajisto and Viikinmäki areas: Sari Ylitalo puh. 09 3102 4458

Puistola, Suutarila, Tapulikaupunki, Töyrynummi, Siltamäki, Sepänmäki, Viikki and Latokartano areas and Henrik Lättiläisen katu 12, Hernepellontie 26 & 40 from Viikinmäki: Niina Vasara puh. 09 3102 3143

Jakomäki, Alppikylä, Heikinlaakso, Fallkulla areas and Sananjalankuja 1 & 5 from Tapanila and Teerisuontie 8 & 27 from Malmi: Mirva Sillanpää puh. 09 3101 5630








03.01.2022 10:54