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Contact information

Problems with the callback service

There are some technical issues with the callback service for health stations. Clients may not be able to contact the services by phone and the callback service does not work.

Use the electronic services if possible (maisa.fi) or complete a symptom assessment at omaolo.fi.

In urgent matters, you can also visit the health station.

Read more

The callback service is busy

The callback service is unfortunately busy and there is a delay with the callback. We apologise for the inconvenience. (12.5. at 14:20)

We hope that clients only leave one callback request. We call back also during weekends and bank holidays.
In non-urgent matters, we ask clients to contact us later.

Answers to FAQs are found in the chatbot for health stations at www.hel.fi/terveysasemat (in Finnish). Conduct a symptom assessment at omaolo.fi. The service is open 24/7. You can be in contact with an expert, if necessary. On weekdays we reply to contact requests sent before 16.00.

Start using the new e-service channel Maisa. Messages sent through Maisa are handled within 1–3 workdays.
Read more about Maisa

The Medical Helpline provides service in cases of sudden health issues, tel. 116 117 (24 h).
In case of emergency, please call 112.

Please note! Between 26.4. and 11.6., the callback service for health stations is open on weekdays 8–15.


Pollen causes severe symptoms at the moment

  • Remember that pharmacies sell good allergy medicines also without prescriptions (antihistamine tablets, eye drops, cortisone nose spray).
  • You can renew your allergy medicine prescriptions electronically at omakanta.fi (if possible, ask to renew for two years).
  • If you don’t have previous prescriptions, make a request at maisa.fi.
  • Contact your own health station if necessary.
  • We still recommend that you get tested for coronavirus with a low threshold.

Start using Maisa!


Social and health care services with you wherever you go

Maisa is a new digital channel for customers of social and health care services in Helsinki.

You can familiarize yourself with Maisa on the web at maisa.fi or download the free Maisa mobile app on your phone via the iOS or Android app store!

Note! The health care staff will reply to messages sent in Maisa within three workdays.

Read more about Maisa


Wear a face mask in social and health care services

We recommend that everyone over the age of 12 uses a face mask in all facilities within social and health care services.

Read more here: Coronavirus updates from Helsinki


Corona vaccination of Helsinkians

Information about corona vaccinations here: coronavaccination-en.hel.fi

It is safe to visit health stations also in coronavirus times – non-critical services can be delayed

Due to the coronavirus epidemic access to treatment in non-critical situations can take longer than usual at the health stations. The health stations are open and you do not need to cancel your appointments. It is safe to visit health care services.

It is important to take care of your and the loved ones health also during the coronavirus epidemic, both in case of an acute trouble and a long-term condition.
It may be fateful not to seek help, if the sicknesses get worse.

The lobby greeter will receive you at the health station. The greeter's task is to guarantee you a safe visit. He or she will ask you a few questions and then guide you forward. Thank you for your cooperation!

Do you suspect a coronavirus infection?

If you have symptoms

  • Take the online symptom check-up at omaolo.fi. You will receive instructions based on your symptoms, and you can also book an appointment for a coronavirus test via the service, if necessary. The Omaolo service is available 24/7.
  • If you cannot use the online symptom checker, call the Coronavirus Helpline, tel. 09 310 10024 (every day from 8:00–18:00).

If you have received an exposure notification from the Koronavilkku app

  • Book an appointment for a coronavirus test, even if you do not have any symptoms. Make the appointment at omaolo.fi. The Omaolo service is available 24/7.
  • If you cannot use the Omaolo service, call the Coronavirus Helpline, tel. 09 310 10024 (every day from 8:00–18:00).

If the Coronavirus Helpline is not available and your symptoms are mild, wait until the next day and call again. If you cannot wait and your situation is urgent, ring the national 24/7 Medical Helpline at tel. 116 117.

What to do if you suspect having contracted the coronavirus

If you have received a group screening code

  • Make an appointment for a coronavirus test at omaolo.fi. The Omaolo service is available 24/7.

Haaga Health Station
Jakomäki Health Station 
Kalasatama Health and Well-Being Centre
Kannelmäki Health Station
Kivelä Health Station
Kivikko Health Station 
Kontula Health Station
Laajasalo Health Station
Laakso Health Station
Lauttasaari Health Station
Malmi Health Station
Malminkartano Health Station 
Maunula Health Station
Munkkiniemi Health Station
Myllypuro Health Station
Oulunkylä Health Station
Paloheinä Health Station
Pihlajamäki Health Station
Pitäjänmäki Health Station
Puistola Health Station
Suutarila Health Station 
Töölö Health Station
Viiskulma Health Station
Vuosaari Health Station

Health stations on the map



30.04.2021 09:23