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Health stations

The callback service is busy

The call-back services of health stations are busy. We apologise that returning calls is taking longer than usual.

  • Please note that only one callback request at one health station is possible.
  • If your business is about COVID-19, you can complete the symptom questionnaire on Omaolo and book a testing appointment.
  • In non-urgent matters, you can also contact your health station via Maisa. Non-urgent contact requests via Maisa are replied to within three business days, approximately. Maisa messages are saved into the customer and patient data system.
  • Answers to FAQs are found in the chatbot for health stations at hel.fi/terveysasemat (in Finnish).
  • If other unexpected symptoms occur conduct a symptom assessment at omaolo.fi. The service is open 24/7. You can be in contact with an expert, if necessary. On weekdays we reply to contact requests sent before 16.00.

The Medical Helpline provides service in cases of sudden health issues, tel. 116 117 (24 h).

In case of emergency, please call 112.

The callback service for the health stations is open Mon–Fri 8–16.


Influenza vaccinations start at the start of November

Influenza vaccinations will start in Helsinki on 1 November and the vaccinations will be given at the current coronavirus vaccination points. Vaccinations are given by appointment and the appointment booking opens at the end of October. We will inform separately about the exact time.

Corona vaccination of Helsinkians

Information about corona vaccinations here: coronavaccination-en.hel.fi

The COVID-19 vaccination certificate will be available on My Kanta within five days of vaccination. Read more: Where do I get the vaccination certificate?

Treatment of patients with symptoms of respiratory tract infections and COVID-19 begins at own health stations on 1 October

Centralized COVID-19 health station operations in Laakso and Malmi has ended on 30 September 2021.

In the future, clients with Covid-19 and other patients with respiratory tract symptoms will be treated at their own health station by appointment.

The treatment of respiratory tract infections is primarily home care and does not require the evaluation of a health care professional.

If you feel that you need a nurse's or doctor's assessment, make a symptom assessment at omaolo.fi or contact the Coronavirus Helpline tel. 09 310 10024 (8:00–18:00 every day) or the service number of your own health station.

Please do not head directly to a health station, but always contact a professional by phone or electronically in advance.

Do you suspect a coronavirus infection?

What to do if you suspect having contracted the coronavirus


Start using Maisa!


Social and health care services with you wherever you go

Maisa is a new digital channel for customers of social and health care services in Helsinki.

You can familiarize yourself with Maisa on the web at maisa.fi or download the free Maisa mobile app on your phone via the iOS or Android app store!

Note! The health care staff will usually reply to messages sent in Maisa within three workdays. At the moment (autumn 2021) replies take longer time than usual. Don't send a new message about the same issue.

Read more about Maisa


Wear a face mask in social and health care services

We recommend that everyone over the age of 12 uses a face mask in all facilities within social and health care services.

Read more here: Coronavirus updates from Helsinki


Health stations are currently testing new operational models

Some health stations have introduced a new health and well-being centre model. In this model, a professional that acts as the client’s contact person will be assigned to the client, and they will coordinate the client’s services. In addition to this, different professionals will work together more closely in order to benefit the client.

You can receive basic health care services at your local health station. The health station is your primary place of care which can refer you for further examinations and care at other health care stations.

In case you need urgent care, you can come straight to the health station on weekdays. However, we recommend that you call your health station first. 

Click here for the list of health stations and their contact information

Health stations are closed on evenings, nights and weekends. Acute illnesses and accidents of adults are treated at the Haartman and Malmi Hospitals’ Emergency Health Centres. Emergency care for children is provided by the New Children's Hospital.

Click here for more information on urgent care services 

Need for care assessed at the health station

Health stations use a call-back system. When you call a health station, your phone number is stored in an automated answering system. You are called back as soon as possible. A nurse assesses your condition and directs you to the appropriate place of care. Nurses answer calls from 8–9 and 12–13 Monday to Friday . These are the times when you can best reach your designated nurse. The nurse assesses your condition on the phone and, as needed, gives you home care instructions; an appointment to see a nurse, physical therapist or doctor; or a telephone appointment with a nurse or doctor. If you suffer from a long-term illness that requires regular care, we recommended that you choose a doctor-nurse pair. Many health-related matters can be managed through eServices. You can find the health station contact information and service hours on the health station pages. 

Self-care points

Every health station has a self-care point at which you can take your blood pressure, weigh yourself and measure your waist line. Helsinki self-care pages tell you how to look after your wellbeing and promote your health on day-to-day basis.

Click here to access self-care point information  

Laboratory services

You can have laboratory tests taken at any HUSLAB unit in the Helsinki Metropolitan Area, with or without an appointment. You need a referral from a doctor or nurse for any laboratory test.

Click here to find out more about HUSLAB services  

Choosing a health station

As a Helsinki resident, you have been appointed a health station on the basis of your residential area. 

If you wish, you can change your health station in Helsinki or choose another health station from another municipality.

If you have a long-term illnesse or take medication regularly, we recommend that you choose a nurse-doctor work team in order to continue improving your treatment.

Click here for more information on choosing a health station and a work team  

Health stations also have maternity clinics.

Health stations on the map



21.10.2021 12:05