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Health stations

The callback service is busy

The call-back services of health stations are busy. We apologise that returning calls is taking longer than usual.

  • Please note that only one callback request at one health station is possible.
  • If your business is about COVID-19, you can complete the symptom questionnaire on Omaolo and book a testing appointment.
  • In non-urgent matters, you can also contact your health station via Maisa. Non-urgent contact requests via Maisa are replied to within three business days, approximately. Maisa messages are saved into the customer and patient data system.
  • Answers to FAQs are found in the chatbot for health stations at (in Finnish).
  • If other unexpected symptoms occur conduct a symptom assessment at The service is open 24/7. You can be in contact with an expert, if necessary. On weekdays we reply to contact requests sent before 16.00.

The Medical Helpline provides service in cases of sudden health issues, tel. 116 117 (24 h).

In case of emergency, please call 112.

The callback service for the health stations is open Mon–Fri 8–16.

Corona vaccination of Helsinkians

Information about corona vaccinations here:

The COVID-19 vaccination certificate will be available on My Kanta within five days of vaccination. At present, about 95 percent of the vaccination data of Helsinki residents is on My Kanta. If the certificate is not yet available on My Kanta, please wait for the data to be transferred. Read more info at

Where do I get the vaccination certificate?

It is safe to visit health stations also in coronavirus times – non-critical services can be delayed

Due to the coronavirus epidemic access to treatment in non-critical situations can take longer than usual at the health stations. The health stations are open and you do not need to cancel your appointments. It is safe to visit health care services.

It is important to take care of your and the loved ones health also during the coronavirus epidemic, both in case of an acute trouble and a long-term condition.
It may be fateful not to seek help, if the sicknesses get worse.

The lobby greeter will receive you at the health station. The greeter's task is to guarantee you a safe visit. He or she will ask you a few questions and then guide you forward. Thank you for your cooperation!

Do you suspect a coronavirus infection?

If you have symptoms

  • Take the online symptom check-up at You will receive instructions based on your symptoms, and you can also book an appointment for a coronavirus test via the service, if necessary. The Omaolo service is available 24/7.
  • If you cannot use the online symptom checker, call the Coronavirus Helpline, tel. 09 310 10024 (every day from 8:00–18:00).

If you have received an exposure notification from the Koronavilkku app

  • Book an appointment for a coronavirus test, even if you do not have any symptoms. Make the appointment at The Omaolo service is available 24/7.
  • If you cannot use the Omaolo service, call the Coronavirus Helpline, tel. 09 310 10024 (every day from 8:00–18:00).

If the Coronavirus Helpline is not available and your symptoms are mild, wait until the next day and call again. If you cannot wait and your situation is urgent, ring the national 24/7 Medical Helpline at tel. 116 117.

What to do if you suspect having contracted the coronavirus

If you have received a group screening code

  • Make an appointment for a coronavirus test at The Omaolo service is available 24/7.

Start using Maisa!

Social and health care services with you wherever you go

Maisa is a new digital channel for customers of social and health care services in Helsinki.

You can familiarize yourself with Maisa on the web at or download the free Maisa mobile app on your phone via the iOS or Android app store!

Note! The health care staff will usually reply to messages sent in Maisa within three workdays. At the moment (August 2021) replies take longer time than usual. Don't send a new message about the same issue.

Read more about Maisa

Wear a face mask in social and health care services

We recommend that everyone over the age of 12 uses a face mask in all facilities within social and health care services.

Read more here: Coronavirus updates from Helsinki

Health stations are currently testing new operational models

Some health stations have introduced a new health and well-being centre model. In this model, a professional that acts as the client’s contact person will be assigned to the client, and they will coordinate the client’s services. In addition to this, different professionals will work together more closely in order to benefit the client.

You can receive basic health care services at your local health station. The health station is your primary place of care which can refer you for further examinations and care at other health care stations.

In case you need urgent care, you can come straight to the health station on weekdays. However, we recommend that you call your health station first. 

Click here for the list of health stations and their contact information

Health stations are closed on evenings, nights and weekends. Acute illnesses and accidents of adults are treated at the Haartman and Malmi Hospitals’ Emergency Health Centres. Emergency care for children is provided by the New Children's Hospital.

Click here for more information on urgent care services 

Need for care assessed at the health station

Health stations use a call-back system. When you call a health station, your phone number is stored in an automated answering system. You are called back as soon as possible. A nurse assesses your condition and directs you to the appropriate place of care. Nurses answer calls from 8–9 and 12–13 Monday to Friday . These are the times when you can best reach your designated nurse. The nurse assesses your condition on the phone and, as needed, gives you home care instructions; an appointment to see a nurse, physical therapist or doctor; or a telephone appointment with a nurse or doctor. If you suffer from a long-term illness that requires regular care, we recommended that you choose a doctor-nurse pair. Many health-related matters can be managed through eServices. You can find the health station contact information and service hours on the health station pages. 

Self-care points

Every health station has a self-care point at which you can take your blood pressure, weigh yourself and measure your waist line. Helsinki self-care pages tell you how to look after your wellbeing and promote your health on day-to-day basis.

Click here to access self-care point information  

Laboratory services

You can have laboratory tests taken at any HUSLAB unit in the Helsinki Metropolitan Area, with or without an appointment. You need a referral from a doctor or nurse for any laboratory test.

Click here to find out more about HUSLAB services  

Choosing a health station

As a Helsinki resident, you have been appointed a health station on the basis of your residential area. 

If you wish, you can change your health station in Helsinki or choose another health station from another municipality.

If you have a long-term illnesse or take medication regularly, we recommend that you choose a nurse-doctor work team in order to continue improving your treatment.

Click here for more information on choosing a health station and a work team  

Health stations also have maternity clinics.

Health stations on the map

28.06.2021 12:30