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Distribution of self-treatment products

Notice! Self-treatment products are sent only via post to clients – no collection

During the corona epidemic self-treatment products will be posted to clients. The products can be picked up at collection point or a parcel locker (free of charge). Please notice, that for now you cannot pick up products at the service point.

If other delivery methods are not possible, products ordered in advance may be collected at an agreed time at the self-treatment product distribution point in Koskela.

Koskela senior centre

Hospitaalinkulku 8, N building, staircase B, 3rd floor
00600 Helsinki
P.O.BOX 6410
Tel. 09 310 55002 Mon–Fri from 9 am to 12 pm, Call back service
Fax 09 310 310 55014
Opening hours are Mon–Fri from 8 am to 4 pm.


The referral for receiving self-treatment products is made at the health station of the client, where the personal physician and nurse evaluate the need for self-treatment products together. In home care, the referral is written by the home health care physician.

Please order your self-treatment products in advance, delivery time is two weeks!

The products must be ordered in advance via telephone (tel. 09 310 55002 Mon–Fri from 9 am to 12 pm, Call back service) or online. The delivery takes approximately two weeks, after which the products can be picked up at the distribution point of self-treatment products.

Ordering self-treatment products online

Self-treatment products are ordered electronically by sending a message to the self-treatment product distribution in Maisa.

How to use Maisa

You can log into Maisa at or with the Maisa mobile application. The application can be downloaded from your device’s app store (Apple AppStore, Google Play). You can only sign into Maisa through strong identification (online bank codes, mobile verification or electronic identity card).

Sending a message

You can send a message from the left menu under “Ask a Question” and then “Ask About Care or Services” on the following page. When you are sending a message, choose first whom you are sending the message to from the first drop down menu (“Self-treatment product distribution”). Choose the topic of the message from the second drop down menu (e.g. Non-urgent question about care or services). Write precisely what care products you need in the message field.

If there’s no option for product distribution in the drop down menu, it means that there has been more than 6 months from the last contact or it’s the first time you are contacting the treatment product distribution. In this case, please call the self-treatments product distribution, tel. 09 310 55002.

Using eServices on behalf of another person

A legally competent person can give people of age the right to use the Maisa account on behalf of them. The rights can be given on different levels. The authorised person can e.g. see and send messages and book appointments on behalf of the authorizer.

Instructions for using Maisa on behalf of another person

The products can also be sent via post to a post office or parcel point (free of charge). Ostomy-related products and catheters can be delivered directly to the customer’s home (free of charge).

Start using Maisa!

Social and health care services with you wherever you go

Maisa is a new digital channel for customers of social and health care services in Helsinki.

You can familiarize yourself with Maisa on the web at or download the free Maisa mobile app on your phone via the iOS or Android app store!

Note! The health care staff will usually reply to messages sent in Maisa within three workdays.

Read more about Maisa

05.01.2023 15:50