Dental care service voucher
Based on a treatment need assessment or an examination, you may be offered a service voucher a an alternative to oral and dental care that the City of Helsinki provides itself. The service voucher allows you sto freely choose which dentist and dental clinic you wish to use from among the dentists approved for the City of Helsinki’s service voucher system. Information on the dentists and dental clinics can be found on the service voucher and purchased service system’s (PSOP) website
The website also allows you to compare prices. Once you have logged in with your online bank codes or mobile certificate, you can view all your service voucher’s information. You can also compare prices without logging in by typing in the treatments covered by your voucher and the related voucher values.
Treatment costs with a service voucher
The service vouchers cover some of the costs of your treatment. You will need to pay the excess sum directly to the service voucher dentist. The amount of the excess depends on the service voucher dentist you choose for your treatment. Your excess might be lower, equal to or higher than what you would pay for the same treatment at the City’s own dental clinic.
The excess will not be reimbursed by Kela. The fee will also not count towards your annual maximum limit on out-of-pocket healthcare costs.
If your treatment plan includes dentures or a mouth guard, you must pay for the dental laboratory costs for the manufacturing of the device.
You are responsible for any costs incurred from missing an appointment.
The service voucher dentist who conducts your treatment will send your patient documents to the City of Helsinki’s oral
healthcare services, which function as the record controller for patient document data.
Making an appointment for service voucher treatment
Contact your chosen service voucher dentist, make an appointment and provide the clinic with your service voucher number. You can also receive the service voucher number via email to the address you have given to your health station. It is recommended that you make an appointment as soon as you receive a service voucher – the vouchers are only valid for a limited period.
A patient requiring an examination may be offered examination services, based on their treatment need assessment.
Who is responsible for my treatment?
The contractual relationship between a client who has received a service voucher and the service provider is governed by the provisions of consumer and contract law. If a client is unhappy with the treatment they have received with a service voucher, the matter must be resolved between the client and the service voucher dentist.
What should I do if I do not want to use my service voucher?
If you do not wish to use a service voucher that you have been issued, you must contact the City’s oral health care appointment booking (09 310 51400). The City will then organise your treatment in another way. Please note that in this case you may have to wait longer for your treatment.
The types of service vouchers used by the City of Helsinki
Based on a treatment need assessment or an examination conducted at a health station, the client may be offered a service voucher for basic oral and dental care.
The service vouchers cover some of the costs of the treatment. The client will need to pay the excess sum directly to the service voucher dentist.
If the treatment plan includes dentures or a mouth guard, the client must pay for the dental laboratory costs for the manufacturing of the device, in the same way as they would if the treatment were provided at the City’s own clinic. These costs may form a significant portion of the total costs.
If the treatment plan proposed by the service voucher dentist differs from the treatment plan included in the service voucher, the service voucher dentist must inform the client of the change to the costs. The service voucher dentist must seek permission from a health station for any significant changes.
The complete treatment service voucher is valid for 6 months from the date of issue.
If a client needs further treatment after emergency care provided by a health station’s emergency services, the on-call dentist may offer the client a service voucher for their further treatment.
The service voucher for further treatment after emergency care is valid for 6 months.
Based on the treatment need assessment, a client may be offered a service voucher for the treatment of a cracked tooth.
A service voucher for repairing cracked teeth includes the necessary procedures (limited examination, X-ray, local anaesthetic, cavity filling or tooth removal).
The treatment plan is completed during a single appointment. However, if the treatment cannot be completed in a single visit (medication), the service voucher will also include the final cavity filling performed during a follow-up appointment. Both procedures will be carried out by the same dentist.
The service voucher for repairing cracked teeth cannot be extended to cover other treatments. Under special circumstances, for example if root canal treatment is needed, the service voucher dentist must contact a health station.
The patient will receive the service voucher by post in approximately two weeks after being issued one.
The service voucher for repairing cracked teeth is valid for 3 months.
Clients who need an oral or dental check-up based on a treatment need assessment may be offered a service voucher for a check-up and treatment.
The service voucher for a check-up and treatment includes an examination carried out by a dentist and limited X-ray imaging, if necessary.
Additionally, if the examination reveals a need for treatment, the client can continue the treatment at the same dentist’s practice without a new service voucher as long as the following criteria are met:
- The treatment is for a maximum of two teeth (filling, root canal procedure, removal) AND
- The treatment includes a maximum of two periodontium treatment procedures (such as tartar removal).
PLEASE NOTE! The client will pay the excess sums for these procedures separately. The treatment procedures to be conducted are not included in the original value of the service voucher for a check-up and treatment. The excess sums for the required treatment procedures are determined based on the service provider dentist’s price list, the same way as the original excess amount of the check-up and treatment service voucher is determined.
The client will receive the service voucher by post in approximately two weeks from being issued one.
The service voucher for a check-up and treatment is valid for 6 months.
If the examination reveals a need for more extensive treatment than described above, the client may continue the treatment as a private patient, in which case the client will receive a normal Kela reimbursement for the follow-up treatment. Alternatively, the client may continue the treatment at a health station, though in this case the client may have to wait longer for the treatment.
One-on-one guidance on service vouchers
The following clinics provide one-on-one guidance on the oral healthcare service vouchers:
Ruskeasuo Dental Clinic at Mannerheimintie 172, 4th floor, emergency care office. The information desk is open on Mondays 8:30–11 and 12–15.15 and from Tuesday to Friday 8:30–11 and 12–14.
Myllypuro Health Station at Jauhokuja 4, 4th floor. The information desk is open on Mondays 8:30–11 and 12–15.15 and from Tuesday to Friday 8:30–11 and 12–14.