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Frequently asked questions

1. Why is the sum of my dental care invoice this large?
We have experienced technical difficulties related to invoicing in our dental clinic data system since summer. This is why we have not been able to invoice customers. If you have visited the clinic several times since the summer, you will now be receiving invoices for these visits.

2. What is the term of payment for these invoices?
The term of payment is two weeks, but it can be extended upon request.

3. What if I am unable to pay such a large invoice within two weeks?
We understand the difficulties you may have with large sums. We can work together to agree on an extension of up to six months. Please contact customer invoicing by calling 09 3 102 5300 (Mon–Fri 8–16) or via e-mail at talpa.asiakaspalvelu@hel.fi.

4. Which procedures are covered by my invoice?

Your invoice includes the fees for your procedures and visits.
Oral and dental care is subject to a fee for anyone over the age of 18.

A basic fee is charged for each visit. In addition to the basic fee, separate procedure fees are charged for dental treatment and examinations, the amount of which is determined based on the type of procedure and time required.

The fees are based on the oral health care procedure classification (Suun terveydenhuollon toimenpideluokitus) issued by the National Institute for Health and Welfare and the Government decree on social and health care customer fees (Valtioneuvoston asetus sosiaali- ja terveydenhuollon asiakasmaksuista).

 Dental expenses are added as a separate invoice to prosthetic procedures.

• Dental care fees https://www.hel.fi/helsinki/en/socia-health/health/dental/fees/


5.  Will I be charged for each visit?

Yes.


6. Will I be sent more invoices retroactively after this?

Possibly, if your treatment has been ongoing for several months. Treatment is invoiced one month at a time.


7. Will the charges be reimbursed by Kela?

You are not eligible for Kela reimbursement for municipal oral and dental care.


8. Where can I find more information on invoicing?
You can contact our customer invoicing by calling or via e-mail. You can call customer invoicing at 09 3 102 5300 Mon–Fri 8–16. The e-mail address for invoicing is talpa.asiakaspalvelu@hel.fi.

9. What should I do if I want to submit a complaint about an issue with invoicing?

Complaints are processed case-specifically. Send your written complaint to City of Helsinki, Registrar's Office, Oral health care, PO Box 10, City of Helsinki.

Please remember to cancel your appointment if you are unable to come
If you cancel your appointment by noon on the previous day, you will not be charged a penalty fee. The penalty fee is charged from anyone over the age of 15. The penalty fee is 40.30 euros.

• Application for waiving a penalty fee



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04.01.2019 10:31